Main characteristics
- Location
- Leicester, Leicestershire
- Company
- H2O Recruitment Services
- Employment type
- Permanent
- Category
- Engineering
Job summary
Job Description & SpecificationTitle: Sales Engineer
Reporting to: Sales Director
Reportees: None
Job Overview
The Internal Sales Engineer is the initial technical resource for the company and is responsible for actively driving and managing the application evaluation stage of the sales process. The role operates as a bridge between Customers and Contracts/Engineering teams, demonstrating a comprehensive understanding of the products.
A key member of the Sales team you will build close relationships with our customers in dealing with technical sales enquiries, producing accurate and competitive quotes and being able to source solutions to meet their needs.
Responsibilities
Processing customer enquiries, which will involve: - Initial customer contact via telephone, email, face and face to face - Managing and understanding and interpreting customer requirements - Producing designs and costed solutions to satisfy these requirements, whilst maximising the benefit for the company - Production of quotations/tenders in a timely, clear, detailed and accurate manner. - Follow up quotations in a timely manner to secure profitable orders
Maintain expert level of product knowledge and applications.
Provide pre-sales technical expertise and product education to new and existing customers
Ensuring orders are processed quickly and that information allowing for design and manufacturing is passed to the relevant department
Ensuring that customers are kept informed of order (contract) status and that any issues are resolved quickly
Maintaining accurate up-to-date records of enquiries, quotations, orders and customer activity
Pursue new business opportunities
Occasional site and customer visits
Supporting the Contracts, Engineering and Production departments
Building relationships with customers and potential customers to understand their requirements.
Location Main place of work will be Leicester
Occasional site and customer visits may be required
Targets
Budgeted order intake
Delivery performance and quality
Skills Essential:
HNC in electrical engineering or equivalent apprenticeship.
Previous experience in a similar role
Customer focused approach with excellent communication skills
Problem solving approach
Strong technical mindset and able to read and interpret technical data and translate to others
Good IT skills, including Microsoft products including Word and Excel
Selfmotivated
To be organised, accurate and have an eye for detail
Desirable:
Degree in electrical, electronic or control and engineering
Familiarity with either large OEMs and contractors or international customers
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