OOH Senior Coordinator

 

Main characteristics

Location

City of Glasgow

Company

Atalian Servest

Employment type

Permanent

Category

Administration

Job summary

Job Reference: /JO/07-12/1032/21

Job Title: OOH Senior Coordinator

Location: Glasgow

Salary: Competitive

Hours per week: Wednesday to Saturday - Variable Shift Rota - 19:00 - 07:00 - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for an OOH Senior Coordinator to join our passionate and driven team based at our Glasgow office.

Benefits

Informal hybrid/flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
Wide range of retail discounts
Regular social and charity events are held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to CHROMA, our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to Opportunity our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Daily

Team talks Give direction on todays objective and hot spots needing focus.
Team Task List Produce the monthly team task list
Five9 - Monitoring call queues and team down time
Client communication ensuring that this is the teams number one priority, especially when dealing with urgent jobs and/or escalations
Emails keep an eye on personal emails for escalations or emails from your team throughout the day. Pick up any escalations with urgency and see through to completion.
Training Supporting the team in their day-to-day training needs, Resource Planning and Admin, supporting new members of the team, setting up training sessions and coming up with new ways to train out processes.
Rota Produce the On Call rota on weekly basis.
Job Queues Keeping an eye on job queues throughout the day and changing the team cover to suit throughout the day where required to ensure all tasks are picked up in a timely manner.
Escalations - Point of escalation before Helpdesk Manager and responsible for escalating issues with subcontractors or engineers appropriately to HD Manager or Account Manager

Weekly/Monthly

Team meeting to assist the Helpdesk Manager with the monthly Team Meeting
HR completing Return to Work documents after absence, reporting absence to payroll, 1-2-1s and probation reviews.
Recruitment assist in reviewing CVs and interviewing for new team members.
Purchasing invoice queries, uplifts
Team engagement planning

About You:

Applicants must have the right to work in the UK

How to apply



Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)