Escalations & Resolutions Assistant

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Ad nr: 57078
Published: 17 December 2023, views: 0

 

 

Main characteristics

Location
Newmarket, Suffolk
Company
Providor Ltd
Salary
£23890/annum Discretionary bonus available
Employment type
Permanent
Category
Other

Job summary

Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for aEscalations & Resolutions Assistant position on a full time basis in our office in Newmarket.
Purpose of the Role/Role Overview:
Reporting into the Senior Customer Service Assistant the Escalations and Resolution Assistant supports the companys day to day handing of customer and client complaints.
The role will encompass many administrative processes. This is a varied role, providing many opportunities to further develop your skills.
General Duties/Key Responsibilities:
· To ensure complaints are logged and handle within a reasonable timeframe.
· To ensure our customer or client are being kept update with progress.
· To ensure VIP appointment are identified and priorities.
· To ensure GSOS is kept to a minimum and reported within SLA.
· To respond to trust pilot review within a reasonable timeframe and communicate any compliments from customers.
· To ensure email requests are answer within 3 hours of receipt.
· To achieving and maintaining clients SLAs.
· To deliver department KPIs.
· To adapt to and complete any additional ad-hoc requests as instructed by your Senior or Manager.
£23,890.00 per annum
Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs

Benefits: Discretionary bonus available


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Published: 17 December 2023, views: 0


Company: Providor Ltd

Location: Newmarket, Suffolk

Salary: £23890/annum Discretionary bonus available


Category: Other
Employment type: Permanent


Additional information:

Providor Ltd

Application for the position: Escalations & Resolutions Assistant

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