Main characteristics
- Location
- Newmarket, Suffolk
- Company
- Providor Ltd
- Salary
- £23890/annum Discretionary bonus available
- Employment type
- Permanent
- Category
- Other
Job summary
Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for aEscalations & Resolutions Assistant position on a full time basis in our office in Newmarket.Purpose of the Role/Role Overview:
Reporting into the Senior Customer Service Assistant the Escalations and Resolution Assistant supports the companys day to day handing of customer and client complaints.
The role will encompass many administrative processes. This is a varied role, providing many opportunities to further develop your skills.
General Duties/Key Responsibilities:
· To ensure complaints are logged and handle within a reasonable timeframe.
· To ensure our customer or client are being kept update with progress.
· To ensure VIP appointment are identified and priorities.
· To ensure GSOS is kept to a minimum and reported within SLA.
· To respond to trust pilot review within a reasonable timeframe and communicate any compliments from customers.
· To ensure email requests are answer within 3 hours of receipt.
· To achieving and maintaining clients SLAs.
· To deliver department KPIs.
· To adapt to and complete any additional ad-hoc requests as instructed by your Senior or Manager.
£23,890.00 per annum
Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs
Benefits: Discretionary bonus available