Main characteristics
- Location
- Hailsham, East Sussex
- Company
- Grafters Recruitment Consultants Ltd
- Salary
- £21673/annum
- Employment type
- Temporary
- Category
- Customer Services
Job summary
My client is seeking a Customer Service Co-ordinator to join their thriving team.This would be on a temp to perm basis.
The role would also be subject to an Enhanced DBS search.
You will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are they looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What they can offer you?
* Monday to Friday 08.00 17.00
* 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel