Main characteristics
- Location
- Hilsea, Hampshire
- Company
- Vermelo RPO
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
Pet Claims Assessors**Start Date - 26th Feb 2023**
Hours: Full Time Monday to Friday 8 am to 4 pm
Location: Full-time work from home OR can be on-site in Lakeside Portsmouth
Training: Full-time training must be completed for the first 3-5 weeks
Overview:
The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required efficiently.?A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.
Key Responsibilities:
Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
Assessing new and continuation claim submissions?by reviewing all claim documentation supplied.
Collating information from customers and veterinary practices to assess claims appropriately.
Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid.
Identifying potentially fraudulent claims and following the agreed process for a referral.
Ensuring that high levels of customer service are offered through the processing of accurate and timely information.
Maintaining a consistent and energetic approach whilst building rapport with internal and external customers to establish customer relations.
Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions.
Where applicable, ensure that DPA, FCA, TCF and other regulatory requirements are met.
Understand business issues and recommend solutions to improve.
Commit to own personal development.
Provide support and guidance to others as required.
To undertake other reasonable responsibilities and projects as instructed by their line manager.
Essential Skills:
Vet practice (e.g., vet nurse), medical or pharmaceutical experience or qualifications in these areas
Excellent communication skills and strong team player
Ability to multi-task
High attention to detail
Strong data entry and IT skills
Flexible attitude to work willingness to take on new tasks
Ability to work on own initiative and remain motivated in a changing working environment.
Desirable Skills:
Experience working in an admin/contact centre or customer service environment.
Basic knowledge of insurance products and principles
?
What do we offer for you?
A collaborative and fast-paced work environment
25 days annual leave plus Bank Holidays and the ability to buy an additional three days of holiday
?? Health Cash Plan
A fantastic bonus scheme
A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more;
?? Life Assurance 4x annual salary
A structured pathway to learning and develop
Employee referral scheme
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