Student Experience Officer

 

Main characteristics

Location

Bristol (County)

Company

Kaplan Financial

Salary

£21255 - £22059/annum

Employment type

Permanent

Category

Education

Job summary

Student Experience Officer

Reference number: JR(phone number removed)

Location: Our office at Linear Park, Avon St, Bristol, BS2 0PS UK (Office based role)

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £21,255-£22,059 per annum

We are looking for a Student Experience Officer to join our team.

You will provide all students and visitors with an outstanding experience in Kaplan training locations. Youll ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.

This is an excellent opportunity for a Customer Service Advisor who is looking to expand their skills and build their career with an industry leader.

What youll bring to the role

We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:

*

Excellent communication skills particularly face-to-face communication

*

Service driven and focused

*

Experience of health and safety requirements in a similar establishment is desirable

*

Proactive, personable and a desire to make a difference

*

Ability to work independently and as part of a wider team

*

Experience in solving challenges at short notice

*

Team player

*

Able to work flexible hours

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy/tax/finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, and drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

Act with integrity

Empower and support

Create opportunity

Grow knowledge

Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave + option to purchase more

Season ticket loan and cycle to work scheme

Big discounts on Kaplan courses for you and your family

Private medical, income protection, and life insurance

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels