Customer Support Consultant

 

Main characteristics

Location

Bridgwater, Somerset

Company

Office Angels

Salary

£26000/annum

Employment type

Permanent

Category

Other

Job summary

Job title: Customer Support Consultant

Location: Bridgwater, Somerset (office based)

Salary: Circa £26,000 PA dependant on experience

Hours: Permanent, Monday- Friday 9am - 5pm (30 minute lunchbreak)

Benefits: This company really look after their staff! You will receive 25 days annual leave & Bank Holidays, company pension scheme, private healthcare, cycle to work scheme, electric car scheme, annual £500 to use towards a course of your choice (after 6 months service), free parking, an employee assistance program, modern and spacious offices, very friendly, welcoming and sociable team environment.

The Company: A rare opportunity to join a growing company that aims to provide clients with the best resources and support tools. The company goal is to make it as easy as possible for customers to access supportive resources, by providing the best possible customer support. This company is very much driven by its customers and has an excellent reputation.

The Role: You will be responding to customer queries in a timely and accurate manner via phone, email or chat. The customer will be your primary focus and so you will maintain vast knowledge of company products and services to ensure you provide the most relevant and essential information to new and existing customers. You will be liaising with customers regarding technical issues, providing timely resolutions so therefore need to be technically minded and pick up new systems quickly.

Key Duties:

Responding to customer queries via phone, email or chat.
Identifying customer needs and assisting them in using specific products.
Analysing and reporting on product malfunctions.
Product testing.
Documenting product information and customer conversations on the database for future reference.
Following up with customers to ensure technical issues have been resolved.
Informing customers of new features and functionalities.
Fulfilling customer orders via the website.
Accurately recording details on the company IT system.
Liaising and communicating with all stakeholders.
Accurate data analysis.The Person:

Prior experience in a telephony customer service / helpdesk based role (or similar).
Technically minded - you do not need to be experienced in a technical based role, however, you will be a natural when it comes to operating a computer / phone (iOS and android). You will be able to pick up new systems with ease - you will be fully trained on all company products and services and learn how to operate their Customer Relationship Management system.
Able to use bespoke applications to analyse, diagnose and resolve issues - you will be a problem solver by nature.


Why make Office Angels your agency of choice?

CV advice and guidance.
Thorough interview preparation advice and support.
Support from a personable and dedicated team of experienced Consultants.
We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.
If we successfully find you your new role we will plant a tree in your name!Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website