Main characteristics
- Location
- Swindon, Wiltshire
- Company
- The People Network
- Salary
- £26000 - £28000/annum
- Employment type
- Permanent
- Category
- IT
Job summary
We are hiring now for a Frontline Technical Support Engineer join a global Fintech based in Swindon in their growing Service Operation team, who collectively deliver a world-class, seamless 24/7 IT Operations support.You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems are optimised and updated during the most convenient times to maintain BAU functions. You will also act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes.
Salary is up to £28,000 plus a 5% bonus and 20% shift allowance shifts will be between 6am 6pm on a 37.5hr work week with 3 days remote working and 2 in the office.
What you will be doing
Act as bridge between clients and the wider business and teams to deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption to keep to a minimum
Make system changes in line with strict Change Management Process
Ensure regular communication with clients and internal stakeholders using ticket management systems
Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
Maximise ticket workflows by working within published and contractual SLAs
Be a voice and resolver during any and all major incidents, capable of taking the lead in scribing, timekeeping and communications
Staying up to date with all business technologies
Optimise support ticket/ workflows in line with support standards and deliver high and consistence performance
Proactively identify any potential disruption to any or all products and services for clients
What we want from you
Demonstratable problem solving and ownership skills
SQL Experience in complex writing SQL queries and/or
Unix highly capable and demonstratable effective competence and/or
Java Ability to read Java Code and/or
Experience in the definition and design of complex solutions
Proven experience in client relationship management
MS Office
App Dynamics
Jira/Jira Service Desk
If you are looking for a new challenge please APPLY now for immediate consideration!!!
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch