Main characteristics
- Location
- St Albans, Hertfordshire
- Company
- Smart10Ltd
- Salary
- £27000 - £31000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Job Title: Customer Service ExecutiveSalary: £27,000 - £31,000 per annum
Location: St Albans
Contract: Permanent, Full Time
Hours: Shifts between Monday Sunday, between 9am and 8pm
COMPANY PROFILE
Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in St Albans.
If you have strong customer service skills and are confident liaising with customers over the phone this could be the next exciting opportunity for you!
SKILLS REQUIRED
Previous experience within a similar role.
Excellent communication and customer service skills.
Competent with the use of Social Media platforms.
Has the ability to work well in a fast paced environment and highly organised.
Enthusiastic and self-motivated
Analytical problem solving skills
A second language would be beneficial e.g. French, German, Spanish or Italian.
RESPONSIBILITIES
Answering customer queries via both telephone/ email / live chat
Resolve customer complaints in a professional manner
Log all correspondence on the company database
Manage bookings made on various channels
Update customers on any outstanding payments on their accounts.
Process any booking cancellations or amendments
COMPANY BENEFITS
20 days annual leave + bank holidays
Company pension
Training and development
Staff discount
Free parking onsite
Cycle to work scheme
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10s Privacy Policy as to how we hold your data
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