Customer Support Officer

 

Main characteristics

Location

Rotherham, South Yorkshire

Company

JS Recruitment UK

Salary

£23000 - £24000/annum

Employment type

Permanent

Category

Sales

Job summary

CUSTOMER SUPPORT OFFICER

JS Recruitment are thrilled to be working with a growing client who are looking to recruit a Customer Support Officer to join their busy and expanding team in Rotherham. The ideal candidate will be flexible, highly motivated and have good communication and relationship-building skills.

You will work alongside their Senior Account Manager learning the skills of handling customers' accounts, helping to improve processes and identify opportunities within the account to develop their services within the business as well as providing excellent customer service.

What's on offer as Customer Support Officer?

Salary of up to £24,000.
33 days holiday inclusive of bank holidays.
Company pension.
Private medical scheme.
Engagement/social activities.
They will also provide industry training and all the support you will require to build a successful career with a committed, friendly, growing company.

What you will do as a Customer Support Officer:

Familiarise yourself with the services offered.
Answering incoming calls from customers and dealing with general enquiries.
Provide a high-quality customer experience.
Maintain customer accounts.
Account Management administration through our CRM management tool.
Contact existing customers to hight additional services that are available.
Provide quotations and sending to the customer via email.
Liaise with customers, managers and other departments as required.
Engaging with a wide range of customers to sell the company's services.
Follow up with clients who had previously expressed interest but did not purchase.
Encourage existing clients who had previously expressed interest but did not purchase.
Encourage existing clients to consider additional services.
Build strong business relationships with key decisions makers.
Developing client relationships and strengthening industry partnership.
Staying up to date with industry & sector developments through research.

What is required to become a Customer Support Officer:

Excellent customer service skills.
Experience within the IT industry or relevant sector (desirable).
Previous account management experience/ b2b (desirable).
Excellent written and verbal communication skills.
Good organisational and time-management skills.
Experience of working in a fast paced, pressurised environment.
Positive, enthusiastic approach.
Confident telephone manner.
Ability to use all Microsoft Applications including Outlook, Excel, Work and CRM system.
Full and clean driving licence.

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.

JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity