Pension Support Administrator

 

Main characteristics

Location

South Glamorgan

Company

Options Group Services - SIPP

Salary

£20000 - £22000/annum

Employment type

Contract

Category

Administration

Job summary

Pension Support Administrator
Department: Premier Pensions
Location: Cardiff
Reporting To: Administration Support Team Manager
Direct Reports: None
Job Summary
Working as part of the Administration Support Team you will be required to complete a range of key functional SIPP & SSAS administration processes, including (but not exclusively): scheme bank reconciliations, scheme valuations, annual statement production, regulatory returns, pension payroll, scheme fee invoicing & credit control. You will also have a clear training and development pathway to progress into a portfolio management and/or a more specialised technical role/s, should you wish to do so.
You will need to be a good team player, with a positive can do attitude, the capacity to work in a busy environment with variable workloads and the ability to analyse and prioritise workloads depending on key business/client requirements, which may change from time to time.
The role requires you to uphold the principles of Treating Customers Fairly whilst promoting the best interests of the business, presenting the company in a positive light to colleagues, clients, advisers and third parties at all times.
The opportunity also exists to pursue professional qualifications and to become involved with projects and initiatives within the business.
Main Responsibilities and Accountabilities
· To ensure output to all customers is of a high quality and technically correct at all times; meeting regulatory and corporate standards
· To help maintain accurate and compliant data on SIPP & SSAS schemes
· To ensure that all in scope work processes are completed as efficiently and accurately as possible
· To follow and adhere to documented processes
· To meet the performance service standards set by the business
· To help ensure customers are invoiced in a timely fashion and to assist with credit control and fee recovery processes.
· To maintain clear and accurate data on workflow systems, manual and electronic files and ensure scheme database(s) are accurate and up to date at all times.
· To behave professionally and in accordance with the Company Code of Conduct at all times.
· To provide input/take an active part in any projects or initiatives undertaken by the business.
· To identify and submit continuous improvement ideas to help improve the business.
· To ensure that customers are treated fairly whilst best representing the interests of the business.
· To adhere to company DPA policies regarding storage of information.
· To adhere to Health and Safety rules and general office tidiness guidelines.
· Ensure that all mandatory regulatory training modules are completed in accordance with business requirements.
· To carry out any other tasks/secondment as deemed appropriate and reasonable by the team the management team in order to meet the objectives of the business.
· To commit to and uphold the STM Group Organisational Values: Showing Care & Respect; Taking Personal Responsibility; Having a Passion for Excellence; Striving for Business Success and Working Together.
Experience and Education Requirements
Essential:
· Good literacy and numerical skills.
· Excellent communications skills
· Ability to work on own initiative and support others in a team where necessary.
· Good analytical skills and attention to detail.
· Good understanding of pensions market and wider financial services industry.
· Good IT skills.
· Minimum Grade C or 4 GCSE Mathematics and English or equivalent.
Desirable:
· Working knowledge/experience of pension schemes, especially SIPP or SSAS products
· Professional qualification from the pensions/financial industry.
· Analytical skills
· Experience of working in a customer service environment
Key Competencies
Knowledge and Technical Competencies as detailed in the Training and Development Framework across the Pension Administrator Levels.
Behavioural Competencies:
· Communication - Excellent communication skills, both verbal and written. Professional, positive, open and honest communication that is appropriate to the situation and audience.
· Relationship Building Builds relationships and shares knowledge and expertise.
· Driving Change Reacts positively to changing demands and uses initiative to find solutions.
· Planning and Organising - Well organised to achieve deadlines and targets.
· Drive and Resilience Self-Motivated and driven demonstrating Mercers values and behaviours. Regularly reviews own progress against own objectives and behaviours.
· Delivering Solutions - Focused on achieving results and innovative in developing solutions for all circumstances.
· Commercial Credibility Knowledgeable in the market for technical and sector expertise.
Key Interfaces
· STM Group colleagues
· Clients/customers
· Third party suppliers
· IFAs
· Compliance and Technical Department
· Team members and IT