Collections Administrator

 

Main characteristics

Location

North Bradley, Wiltshire

Company

Everyday Loans

Employment type

Permanent

Category

Accounting / Financial / Insurance

Job summary

Customer Account Managers Opportunities That Empower You To Succeed.

Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Everyday Loans are currently recruiting for Collection Administrators. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a key member of the Collections team you will be responsible for supporting the Collections Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Collections Department but, the business as a whole.

To maximise customer satisfaction and Collections performance by providing administrative support

Sort and Distribute incoming mail. You will respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customers accounts

Generating and preparing various letters to be sent to customers

Assist with office administration such as filling, photocopying, scanning, data entry and admin related duties

Liaise with external companies regarding mutual clients.

Keeping customers accounts up to date with correct and relevant information.

Adding payments to customers accounts

Oversee chargebacks

Manual pings on customers accounts

Timely responses to SMS and emails to and from customers

Managing settlement requests from customers and collections associates

Updating a forbearance tracker in a timely manner

Reviewing Vulnerable Customer accounts

Liaise with various debt management companies via online portals



Process deferment checklist requests for branch network

Complete ad-hoc administration projects requested by line manager
What we're looking for?

Strong Interpersonal, relationship and communication skills

Proactive nature with a good initiative

Proficient in standard computer software (Microsoft Office programmes)

High level of attention to detail

Excellent organisation and time management
Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside a quarterly bonus scheme. This is supported by an extensive range of benefits:

Quarterly Branch Bonus scheme

Private Healthcare for you and your partner

Life Insurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)

Cycle to Work vouchers

Retail Discounts

Techsave scheme

At Everyday Loans employee satisfaction is key and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees