Main characteristics
- Location
- Nottingham, Nottinghamshire
- Company
- Uniting People
- Salary
- £22700 - £24200/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Operations Customer Service Advisor£22,700 + Annual Bonus £1500
Competencies/Skills: -
* Ability to work in a target-oriented environment.
* Should be a good team player.
* Should have excellent communication skills. [in English Language]
* Should have excellent interpersonal skills.
* strong ability to multi-task
* Customer service experience specifically insurance would be preferred though not mandatory.
Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Utilize Salesforce or similar CRM system to document customer interactions and update customer records.
- Analyze customer needs and recommend appropriate financial services or products.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using Salesforce or similar CRM systems.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of financial services is a plus.
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in the financial services industry. Join our team and make a difference in the lives of our customers