Customer Service

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Ad nr: 38816
Published: 4 April 2024, views: 2

 

 

Main characteristics

Location
Nottingham, Nottinghamshire
Company
Uniting People
Salary
£22700 - £24200/annum
Employment type
Permanent
Category
Customer Services

Job summary

Operations Customer Service Advisor

£22,700 + Annual Bonus £1500

Competencies/Skills: -

* Ability to work in a target-oriented environment.

* Should be a good team player.

* Should have excellent communication skills. [in English Language]

* Should have excellent interpersonal skills.

* strong ability to multi-task

* Customer service experience specifically insurance would be preferred though not mandatory.

Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Utilize Salesforce or similar CRM system to document customer interactions and update customer records.
- Analyze customer needs and recommend appropriate financial services or products.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.

Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using Salesforce or similar CRM systems.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of financial services is a plus.

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in the financial services industry. Join our team and make a difference in the lives of our customers


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Published: 4 April 2024, views: 2


Company: Uniting People

Location: Nottingham, Nottinghamshire

Salary: £22700 - £24200/annum


Category: Customer Services
Employment type: Permanent


Additional information:

Uniting People

Application for the position: Customer Service

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


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