Main characteristics
- Location
- Chester, Cheshire
- Company
- Red Recruitment
- Salary
- £24000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Red Recruitment is recruiting Customer Service Advisors in Chester to join an industry-leading specialist vehicle provider who is also renowned for the level of customer service they provide. This role involves warm calling customers who have already placed an enquiry and therefore the suitable candidate will have some form of customer service experience as well as good communication skills.The salary for this position is up to £24,000 per annum and contains many benefits including hybrid working.
Benefits and Package for a Customer Service Advisor:
Salary: Up to £24,000 per annum
Hours: Monday - Friday, 9am - 5.30pm ( plus 1 in 6 Saturday's working 4 hours)
Contract Type: Permanent
Location: Chester
Hybrid working options available after 3 months (3 days in the office/ 2 days at home)
Chester Zoo discounts
Westfield health plan
Retail cashback scheme
Smart/casual dress code
Service reward scheme
Cycle to work Scheme
Free on-site parking
25 days holiday and Bank Holidays
Your Birthday offKey Responsibilities of a Customer Service Advisor:
Managing case loads of requests and working with the team to ensure hires are arranged effectively and in a timely manner
Arranging the delivery of the rental vehicles to customers by liaising efficiently with the branch network
Adhering to service level agreements for communications and deliveries
Updating and communicating clients effectively
Maximising hire days and ensuring correct pricing is followedKey Skills and Experience of a Customer Service Advisor:
Previous experience in a customer service environment is required
Previous experience working in a fast-paced environment is desirable
Excellent communication skills is essential for this role
Computer proficiency is required and additional knowledge of systems such as Microsoft is advantageous
Understanding of adapted vehicles and of WAVs is desirable but not essentialIf you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)