Main characteristics
- Location
- Burgess Hill, West Sussex
- Company
- Westbourne Motors
- Salary
- £29169 - £33729/annum Higher figure inclusive of overtime
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbourne Motors might be the right one for you.What You Will Do:
Recognising that customers demands are forever changing, we are looking for analytical individuals that are prepared to go above and beyond to solve our customers problems in the hour of need.
You will have excellent planning and memory skills as the control room sees a high volume of calls, so the ability to prioritise and organise is key.
The job involves taking calls for assistance, advising our customers of job progress and keeping all parties informed. This customer service position provides the vital link between motoring organisations, our roadside staff and the customer. It will be your job to update the computer records in detail and provide quotes for repair work as well as take payments.
About The Job:
The call centre in Hickstead, West Sussex is the heart of Westbourne Motors. Here we take calls for assistance from national motoring organisations, local motor dealerships, independent garages and individual customers.
Once the details of the call are taken, they are entered onto a computer database and then allocated to the most suitable roadside operative. The call centre liaise with our own roadside staff, motoring organisations and the customer to constantly monitor service levels and inform all parties of job progress.
This customer service advisor role is based on a 12 hour shift on a four on, four off pattern, subject to rota change.
Who We Are:
Westbourne Motors are a well-established and successful family owned business. We are also one of the largest independent roadside breakdown specialists in Southern England. We have a passion for customer service and achieve this with great people and the latest equipment.
What We Do:
We specialise in vehicle recovery for major failure or accident, roadside repairs, mobile tyre services, mobile fuel decontamination, workshop repairs after breakdown through our own network and onward travel.
What Youll Love
·A good salary with plenty of opportunity for overtime if required
A Loyalty Scheme that gives opportunity to £5,000 salary increase
·Company pension scheme
·Generous holiday allowance
·Company uniform
·Recommend a friend scheme £300
·Training provided
·Loyalty service scheme
Benefits: Higher figure inclusive of overtime
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