Infrastructure Support Engineer

 

Main characteristics

Location

Fleet, Hampshire

Company

CV-Library Ltd

Employment type

Permanent

Category

Personnel / Recruitment

Job summary

BASIS: Hybrid (3 days in the office in Fleet)
We are innovators and this makes every day exciting. Our team get to work with a large set of technologies including best in breed 3rd party tools and applications, and we're investing more than ever in our tech platforms to keep CV-Library at the forefront of the digital recruitment space.
Employer of the Year 2022!
CV Library is one of the UK's most successful online job sites, and we work with thousands of the biggest names in recruitment, along with well-known corporate clients. We were also proudly voted Employer of the Year 2022 by the Thames Valley Awards.
We now have an exciting, full-time opportunity for an Infrastructure Support Engineer to support us on continuing our journey, bringing with you experience to implement change, the passion to pro-actively solve technical problems and the ability to champion best practice.
Ideally, you will have a good understanding of ITIL methodologies along with strong Linux skills, Application support, Server Configuration, and Networking skills.
Key Responsibilities
· Ensuring all raised Issues are handled and resolved against agreed SLA's and processes including any Major Incidents.
· Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process.
· Actively own and manage Problem & Post Incident records to conclusion/resolution.
· Exploring and delivering on opportunities to implement automation and scripting of services, infrastructure and toolsets.
· Collaborating closely with the technology teams, stakeholders and wider teams to achieve our ambitious goals.
· Explaining technical details to non-technical stakeholders.
· Gaining exposure to our technical teams and Business, working closely with the Technical Support Team, Operations and Development.
· To actively be part of the Out of Hours' Support Rota (Only applicable after completion of probation.
Essential Requirements
* In-depth, hands-on experience with Linux.
* In-depth knowledge on o365 and other Microsoft Services.
* Strong experience with Cisco, Ubiquiti, Meraki.
* Strong communication skills.
* Strong customer service approach and team player.
* Strong work ethic and ability to work in dynamic work environment.
* Strong scripting skills ideally in Bash, PowerShell.
* Good understanding of Monitoring and Logging including best practise.
Desirable Requirements
· MySQL experience.
· Experience with API gateway products.
· Familiarity with firewalls and LAN and Wi-Fi networking.
· Working within an Agile environment using both Kanban and Scrum (preferably using Jira).
· Knowledge on Security principals & best practices.
· Experience with MDM products such as InTune.
Qualifications & Skills
· Appropriate industry experience of working in a Support environment.
· Possessing an ITIL certification would be a huge asset OR be able to demonstrate a strong understanding of the methods, Processes, and governance.
· Applicants must be high motivated, proactive and want to work to help shape the support we deliver.
· Highly developed sense of integrity and commitment to customer satisfaction and be able to demonstrate a passion for excellence with respect to treating and caring for customers.
· Possess a strong work ethic and team player mentality with strong decision making and analytical abilities.
· Willingness to work a flexible schedule and occasional overtime when needed.
Technology Keywords:
Second Line Support, Tier 2 Support, Infrastructure, Incident Management, Problem Management, Cisco technologies, Ubiquiti, o365, Microsoft, Linux, Scripting, Monitoring, Automation
Benefits
· Excellent basic salary with generous bonus scheme
· 25 days annual leave, plus additional days for length of service and your birthday!
· Regular team incentives and social events, including annual Christmas and Summer parties
· Discounts with major cinemas and retailers, family days out, and much more
· Life Insurance
· Company Pension
· Unlimited access to learning platforms (books, videos, webinars and training sessions)
· Employee Assistance Programme (Mental Health & Well-being support)
· Great culture and work environment
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Due to the onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK