Main characteristics
- Location
- Liverpool, Merseyside
- Company
- Marketplace Technical
- Salary
- £30000 - £33000/annum
- Employment type
- Permanent
- Category
- Medical / Pharmaceutical / Scientific
Job summary
Industry Regulator based in Liverpool seeks an experienced Client Projects Coordinator.Benefits include:
Holidays start at 25 days, go to 30 days after 5 years' service.
Pension scheme - Employer contribution 6%, Employee is 5%, with salary exchange mechanism.
Life Assurance at x4 of salary.
Salary exchange for electric car scheme.
Salary exchange for cycle to work scheme.About the role:
The main purpose of the Client Projects Coordinator is to deliver successful client engagement by taking ownership of on time in full delivery, every time, together with best-in-class communications to build client satisfaction. This is a multi-skilled role where the job holder is responsible for improving the client experience and building long term client relationships whilst ensuring internal stakeholders are meeting their deliverables.
Duties may include:
Understanding of the client's needs, and how these translate into job management, client communications and revenue recognition for the fee earners.
Taking accountability of all client work packages within the allocated Workstream to ensure work packages and jobs are completed and closed promptly to allow revenue recognition.
Ensure the client understands the status of all their work, and all the key dependencies on all their projects, so ensuring open, transparent, collaborative working practices.
Be the client liaison and contact point and take ownership of all client communications on behalf of all internal Stakeholders enabling the fee earning colleagues to focus on the technical detail and requirements.
Lead on the management of deliverables - through schedules that have been agreed with the Technical and Operations Teams.
Use the relationships you have built with Clients to aid you in holding clients to account to ensure they are meeting their deliverables to enable the company to deliver on-time in full.
Drive necessary changes, pro-actively contribute to continuous improvement measures (people, processes, software development), that lead to increased client care, satisfaction, and retention, whilst increasing internal Stakeholder chargeable utilisation.
Support the '5 days to produce a Contract' requirement.
Skills and experience:
Ability to build and maintain strong working relationships internally and externally.
Client focused with a good understanding of client needs and expectations.
People, performance and change management skills.
Planning, organising and numeracy skills
Management qualification
Evidence of CPD and ongoing personal development
Good understanding of project management
Skilled in negotiation, influencing and conflict resolution.
Reporting skills developed, can assist Head of Department with Board reports.
Intermediate standard expected in Microsoft Project and Customer Relationship Management (CRM)
Knowledge of SAP software
Knowledge of Certification industry and Construction industry products
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