IT Technical Support Assistant

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Ad nr: 30718
Published: 2 March 2024, views: 1

 

 

Main characteristics

Location
Mansfield, Nottinghamshire
Company
Ultimate Banking
Employment type
Permanent
Category
IT

Job summary

A new opportunity has arisen to work with a long established and well-respected mortgage lender who are embarking on an exciting journey on their transformation agenda. They are looking for an IT Technical Analyst to join their IT Department. This is a fantastic opportunity to bring your skills, knowledge, and experience to help evolve their IT department and support them on their journey to deliver their exciting agenda.

Key Responsibilities

* To set up, install and configure hardware.

* To analyse and assist in projects that are related.

* To provide support for software and all hardware.

* To carry out scheduled operational routines as requested.

* To carry out housekeeping tasks and back-ups as requested

* To monitor the documentation relating to the configuration of systems and ensure they are updated as required.

* To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.

* To create reports as and when required.

* To implement Activate & Summit parameters.

* To maintain the businesss telephone systems.

* To maintain a log of all IT tickets and user requests.

* To maintain and implement IT security best practices across all IT systems.

* To monitor and respond to alerts from all monitored IT systems.

* To work within accordance with any agreed internal Service Level Agreements.

* To report to and escalate any issues where required to the IT team leader.

* To support Microsoft 365 and Azure Environments

* To Support Windows Server and VMWare Virtualisation Technologies

Skills & Experiences Required

* Qualified in an IT related subject.

* Experience within an IT support role, ideally you will have an ITIL Foundation Qualification and experience working within financial services or a regulated environment and regulatory systems, but this is not essential.

* Strong understanding of IT Systems and Microsoft packages and a basic understanding of network infrastructure.

What they offer

* 35 hours working week.

* A friendly and open culture where teams genuinely strive to do the right thing by their colleagues and our members.

* An organisation with a strong sustainability agenda

* Access to a wide range of health and wellbeing resources

* A role/career with plenty of breadth and opportunity to develop your skills and experience with us


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Ultimate Banking

Published: 2 March 2024, views: 1


Company: Ultimate Banking

Location: Mansfield, Nottinghamshire


Category: IT
Employment type: Permanent


Additional information:

Ultimate Banking

Application for the position: IT Technical Support Assistant

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