Main characteristics
- Location
- Milton Keynes, Buckinghamshire
- Company
- Click Digital
- Salary
- £30/hour
- Employment type
- Contract
- Category
- IT
Job summary
We are recruiting for a leading Banking Group on contract who require an IT VIP Technical Executive to be based in their offices in Milton Keynes with some days being in their London offices.We require candidates that have previous experience of Assisting Executives, CIOs, CEOs and Vice Presidents.
Role Summary
The role is within the Executive Support team within the Bank. Executive Support provides a front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.
The aim is to provide a high level of support with a high percentage of calls' resolved within the tight SLA's. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.
An eye for detail is necessary when dealing with all customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador.
Role Responsibilities
Being a point of contact & providing responsive technical support:
* Comprehensive support of all executive related IT issues and problems
* Escalate problems where necessary to third parties both internal and external
* Respond to phone and face-to-face incidents reported to the team
* Capture all workload activity via Remedy toolset.
* Plan and implement approved desk moves and changes.
* Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
* Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
* Working with different teams to facilitate project work streams in the executive environment
Knowledge and skills required
Technical
* Experience supporting an executive VIP environment
* Win7/Win10
* Outlook/Exchange 2007/2013 support
* HP/Lenovo support
* OSX/IOS
* Apple Products (iPads, iPhones)
* Airwatch
* Blackberry support (good to have)
* RAS
* Endpoint Encryption
* Cisco Video Conferencing/Audio Visual support
* ITIL understanding and experience of practice
This is an umbrella contract, the role is Inside IR35
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