Apprentice Administrator

 

Main characteristics

Location

Manchester, Manchester

Company

OCS Group UK

Employment type

Permanent

Category

Administration

Job summary

Job Reference: GRP/LS/22-02/1082

Job Title: Apprentice Administrator

Location: Office Based

Location: Manchester

Salary: Competitive

Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 16:30 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for an Apprentice Administrator to join our passionate and driven team based at our clients site in Glasgow Airport.

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to CHROMA, our internal colleague-led diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to Opportunity our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Superstar Awards

Key Responsibilities:

Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
Raising jobs for reactive and corrective action work orders.
Closing off jobs for engineers where required.
Booking in reactive and PPMs with clients for sub-contractor.
Assisting with system closures.
Effective management of sub-contractors and obtaining updates.
Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring the timely completion of jobs.
Providing weekly reports on jobs logged/completed / outstanding.
Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
Updating and recording statutory compliance documentation for all contracted buildings.
Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
Maintaining a register of engineer overtime and holidays.
Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
Keep management system updated with service records and put them in the client portal once checked and actions are complete.
Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
Support in improving engineer documentation and escalating repeating performance issues to their line manager.
Liaise with all internal and external teams in order to provide excellent customer service.
Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.

About You:

Applicants must have the right to work in the UK
Preferably Experience in coordination or management of subcontractors.
Preferably Experience in working to deadlines and effective time management.
Preferably Knowledge and understanding of property-related issues.
Strong Customer service skills.
Preferably Proven Helpdesk experience.
Preferably Strong knowledge of Microsoft Office packages a higher degree of efficiency needed.
Preferably Knowledge and understanding of property-related issues.
Preferably Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
Methodical and procedure approach to problem-solving.
Patient approach to work and communication style.
Collaborative with stakeholders from different teams and organisations.

How to apply



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