Main characteristics
- Location
- Derbyshire
- Company
- Sue Ross Recruitment Ltd
- Employment type
- Permanent
- Category
- Administration
Job summary
Sue Ross Recruitment are working with an international company based in the heart of the beautiful Peak District close to the village of Hope. The offices are easily accessible from Sheffield and are close by to Hope train station which is serviced by regular trains on the Manchester to Sheffield line.You will be responsible for managing the entire spare parts process, ensuring timely delivery, accurate inventory management, and outstanding customer service.
Key duties:
* Receiving and processing customer requests for spare parts, both via email and phone.
* Accurately identifying required spare parts based on customer enquiries and technical documentation.
* Collaborating with the procurement team to source and order spare parts from approved suppliers.
* Ensuring the availability of spare parts by maintaining an organised inventory system and co-ordinating with the warehouse team.
* Managing customer orders from placement to fulfilment, ensuring on-time delivery and customer satisfaction.
* Providing technical support and guidance to customers regarding spare parts selection and compatibility.
* Managing spare parts pricing, quotations, and invoicing in collaboration with the sales team.
* Maintaining accurate records of spare parts transactions, including sales, returns, and warranty claims.
* Assisting in the development and improvement of spare parts processes and documentation.
* Collaborating with other departments, such as sales, service, and engineering, to ensure seamless operations and customer satisfaction.
* General Office Duties.
Required skills and qualifications:
* Previous experience in a similar role, preferably in a technical or engineering environment.
* Excellent organisational skills and attention to detail.
* Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
* Technical aptitude and the ability to understand and interpret technical drawings and documentation would be an advantage.
* Proficiency in using computer systems and software for inventory management and order processing.
* Ability to work independently and manage multiple priorities effectively.
* Familiarity with ERP systems and spare parts management software would be an advantage.
* Previous experience in MS Office (Word, Excel and Access) would be an advantage but not essential.
What we can offer you:
* Salary dependent on experience and qualifications.
* 37.50 Hours per week, Mon-Thurs 8.00 4.45 pm, Friday 8.00 -12.30 pm on a Friday.
* Company Incentive Scheme.
* Generous salary sacrifice pension plan with 7.5% Employer contributions
and with 8 x salary death in service policy.
* 23 days annual leave rising to 26 after 3 years - plus statutory days.
* Westfield Health Scheme membership and Hospital Treatment Plan.
* Cycle to Work salary sacrifice scheme enjoy the stunning beauty of the surrounding area.
* Development and career opportunities.
* Sports & Social events.
* Free on-site parking
* Access to employee assistance programme to help with lifes challenges.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
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