Main characteristics
- Location
- Leicester, Leicestershire
- Company
- GEM Partnership
- Salary
- £60000 - £70000/annum OTE plus benefits
- Employment type
- Permanent
- Category
- Sales
Job summary
Package: Up to £37,500 basic + car allowance + realistic £65-£70k OTE uncapped + sharesLocation: Midlands OR South East Territory (remote-based)
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to-date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for an experienced Client Relationship / Customer Success / Account Manager to join their team and help nurture and develop existing client relationships.
As the customers Trusted Advisor, it is expected the CSM will be closely involved with the account at all, post-sale stages of the relationship including Adoption, Expansion and ultimately the success of the role will be proven by Renewal. The CSM will manage the renewal process and will take a significant role in collating all renewal information and documentation into Salesforce.
The Customer Success Manager is a champion for their accounts into the organisation. This may include taking lead roles in major incidents, problem management, change and release management.
Ideally you will have:
* Have a background in software, telematics or transport / logistics sector with a stellar track record and a drive and determination to earn exceptionally via service excellence.
* Manage clients on a day-to-day basis.
* Segment your customer base and adopting different strategies depending on the customer type.
* Resolve issues and ensuring the smooth running of your accounts.
* Retain clients in your portfolio whilst identifying cross and upselling opportunities.
* Strong technical ability consultative ability to link problems to solutions.
* Collaborate with cross functional internal teams.
* Participate in exhibitions or conferences.
* Be responsible for pipeline management and forecasting.
This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression. The role is remote-based with visits to their North East HQ once per quarter for business-wide events, catch-ups etc
If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our office.
GEM Partnership are acting as an employment agency on this vacancy
Benefits: OTE plus benefits
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