Customer Success Manager

Report

Ad nr: 28076
Published: 1 December 2023, views: 1

 

 

Main characteristics

Location
Leicester, Leicestershire
Company
GEM Partnership
Salary
£60000 - £70000/annum OTE plus benefits
Employment type
Permanent
Category
Sales

Job summary

Package: Up to £37,500 basic + car allowance + realistic £65-£70k OTE uncapped + shares

Location: Midlands OR South East Territory (remote-based)

My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. Expansion to-date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for an experienced Client Relationship / Customer Success / Account Manager to join their team and help nurture and develop existing client relationships.

As the customers Trusted Advisor, it is expected the CSM will be closely involved with the account at all, post-sale stages of the relationship including Adoption, Expansion and ultimately the success of the role will be proven by Renewal. The CSM will manage the renewal process and will take a significant role in collating all renewal information and documentation into Salesforce.

The Customer Success Manager is a champion for their accounts into the organisation. This may include taking lead roles in major incidents, problem management, change and release management.

Ideally you will have:

* Have a background in software, telematics or transport / logistics sector with a stellar track record and a drive and determination to earn exceptionally via service excellence.

* Manage clients on a day-to-day basis.

* Segment your customer base and adopting different strategies depending on the customer type.

* Resolve issues and ensuring the smooth running of your accounts.

* Retain clients in your portfolio whilst identifying cross and upselling opportunities.

* Strong technical ability consultative ability to link problems to solutions.

* Collaborate with cross functional internal teams.

* Participate in exhibitions or conferences.

* Be responsible for pipeline management and forecasting.

This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression. The role is remote-based with visits to their North East HQ once per quarter for business-wide events, catch-ups etc

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our office.

GEM Partnership are acting as an employment agency on this vacancy

Benefits: OTE plus benefits


Inform me about similar jobs:

By registering the Job Alert you accept the provisions of our Terms of Use.

Published: 1 December 2023, views: 1


Company: GEM Partnership

Location: Leicester, Leicestershire

Salary: £60000 - £70000/annum OTE plus benefits


Category: Sales
Employment type: Permanent


Additional information:

GEM Partnership

Application for the position: Customer Success Manager

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


Report about similar jobs

Next-Jobs informs that the company publishing the job offer is the administrator of personal data processed in this recruitment process.
By applying you accept our Terms of Use.
£11.68/hour
Flexible People :: Fakenham, Norfolk :: over 30 days ago

Flexible People are urgently seeking numerous Production Operatives to work early or back shifts in a laundry warehouse in Fakenham. This is intially a month long booking with the potential to be extended.. The shift times are 0600am - 1430pm OR 1430pm - 2230pm (Monday to Friday) Key responsibilities include: * Unloading and pre-sorting of linen, towels and products from the vans and lorries arriving on the loading bay ready for processing. * Sorting dirty laundry ready to be washed. * Load/Unload the Continuous Batch Washer (CBW) or commercial washer, in the correct manner as trained. * Load/Unload the wet/dry products into the dryers as ...

DistributionTemporary
Report
£25714 - £41650/annum
Simply Education Ltd :: Peterborough, Cambridgeshire :: over 30 days ago

Are you an adaptable and passionate educator with experience in Key Stage 2? Do you enjoy the flexibility of supply teaching and thrive in diverse classroom environments? If so, we have an exciting opportunity for you to join our team as a Key Stage 2 Supply Teacher in various primary schools across Peterborough. Role and Responsibilities: -Step into Key Stage 2 classrooms in different primary schools as needed, delivering engaging lessons and maintaining a positive and inclusive learning atmosphere. -Follow provided lesson plans and adapt them to suit the needs of the class while ensuring continuity of learning. -Foster positive ...

EducationContract
Report
£60000 - £65000/annum + Package
Asper Recruitment :: Ware, Hertfordshire :: over 30 days ago

Quantity Surveyor/Estimator Experienced in joinery and fit out My client is a bespoke joinery and fit out business that carry out high-end and premium projects. They have developed market leading expertise in joinery. Key Duties and Responsibilities are: §Oversee measures and report variances. §Prepare and settle interim claims. §Prepare supporting documentation for the client and their consultants. §Identify, measure, and agree variations. §Cost investigations. §Prepare and submit weekly financial report to client and client QS. §Manage several projects at different stages at any one time. §Provide accounts department with monthly ...

Construction / Skilled TradesPermanent
Report
£50000 - £65000/annum
Pyramid8 :: Lupset, West Yorkshire :: over 30 days ago
Pyramid8

Pyramid8 is delighted to be supporting a local building services group, thats in its third decade of trading. As an established firm and a leader in its industry, its portfolio boasts several high street retails brands throughout the U.K. Due to business growth, they are seeking a Project Manager and a Senior Project Manager to join its Shop Fitting Department. Reporting to the Operations Manager, you will work with key accounts, compiling quotations for cost of works for shop fit outs. You will be responsible for cost management, looking after ...

Construction / Skilled TradesPermanent
Report
£37000 - £42000/annum
IrvinGQ Limited :: Mid Glamorgan :: over 30 days ago

Location: Bridgend Contract Type: Permanent Hours: Full Time, 36 hours per week Salary: £37,000 - £42,000 depending on experience Benefits: Pension Salary Sacrifice Scheme, Life Assurance, Cycle to Work Scheme, Company Sick Pay, Corporate Eyecare vouchers, 4-day week About Us: IrvinGQ is a world-leading supplier of parachutes, aerial delivery systems and naval decoys to customers around the world. We create innovative products that our customers know they can rely on in highly challenging conditions where there are no second chances. Our systems must work right first time, every time. If you want to be part of a collaborative and supportive ...

EngineeringPermanent
Report