Main characteristics
- Location
- Bracknell, Berkshire
- Company
- Mulberry Recruitment
- Salary
- £24000 - £26000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Customer Service ExecutiveLocation: Bracknell
Salary £24,000-£26,000
Hours: Monday Friday, 9am-6pm
My client based in Bracknell who are in the gaming industry are seeking a customer service executive to come and join their team. To apply for this position you should have previous experience working in a customer centric role, and the strive to deliver excellent customer service to all customers
Daily Duties
Dealing with customer queries via phone/ in house CRM system
Dealing with a large volume of tickets daily
Tracking customer items and updating them on their delivery times
Dealing with returns and refunds using our inhouse system and Ebay store
Liaising with our fulfilment centre for items returned etc so can credit customer etc
Using our accounting software to understand customer transaction ledger
Will be trained on processing refunds for customer
Skill Set
Excellent communication skills
Excellent IT skills
Willingness to learn and use new systems