Customer Service Executive

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Ad nr: 27344
Published: 1 February 2024, views: 1

 

 

Main characteristics

Location
Bracknell, Berkshire
Company
Mulberry Recruitment
Salary
£24000 - £26000/annum
Employment type
Permanent
Category
Customer Services

Job summary

Customer Service Executive

Location: Bracknell

Salary £24,000-£26,000

Hours: Monday Friday, 9am-6pm

My client based in Bracknell who are in the gaming industry are seeking a customer service executive to come and join their team. To apply for this position you should have previous experience working in a customer centric role, and the strive to deliver excellent customer service to all customers

Daily Duties

Dealing with customer queries via phone/ in house CRM system

Dealing with a large volume of tickets daily

Tracking customer items and updating them on their delivery times

Dealing with returns and refunds using our inhouse system and Ebay store

Liaising with our fulfilment centre for items returned etc so can credit customer etc

Using our accounting software to understand customer transaction ledger

Will be trained on processing refunds for customer

Skill Set

Excellent communication skills

Excellent IT skills

Willingness to learn and use new systems


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Published: 1 February 2024, views: 1


Company: Mulberry Recruitment

Location: Bracknell, Berkshire

Salary: £24000 - £26000/annum


Category: Customer Services
Employment type: Permanent


Additional information:

Mulberry Recruitment

Application for the position: Customer Service Executive

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


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