Key Customer Manager, Immunology - Scotland & Northern Ireland

 

Main characteristics

Location

Uxbridge, London

Company

Bristol Myers Squibb

Category

Customer Service

Job summary

At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through science.
Scroll down for a complete overview of what this job will require. Are you the right candidate for this opportunity?
In oncology, hematology, immunology and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change.
We bring a human touch to every treatment we pioneer.
Join us and make a difference.
Purpose of the role: Accountable for the development, management and implementation of Account Plans in order to meet sales targets and execute Bristol Myers Squibb brand plans.
Role and Responsibilities: Core Responsibilities: Responsible for meeting territory sales targets for promoted products.
Proactively Collaborates with Local Healthcare Partners.
Drive Account Management Excellence, develop and deliver Account Plans and ensure completion of Account activities as directed.
Support and implement Bristol Myers Squibb corporate initiatives at territory level.
Ensure the highest standards of quality and compliance are maintained in the field according to the ABPI/IPHA/code and Bristol Myers Squibb SOPs and work practices Business Management: Provide a monthly business update reflecting key successes, issues and business drivers.
Participate in and contribute to regular cross-functional account reviews.
Complete midyear and annual reviews.
Agree territory objectives in line with the brand imperatives.
Agree and set KPIs for Account Plans with NBM.
Manage and deploy Territory budgets according to the business needs.
Team Working and Development: Support own development through implementation of Individual Development Plans.
Promote a culture of reward and recognition.
Establish and maintain strong working relationship with internal business partners.
Support NBM to ensure a successful on-boarding for all new starters.
Supporting our Brands: Keep abreast of the Healthcare Environment and actively demonstrate by using that knowledge to identify opportunities in the Market Place.
Drive the implementation of all promotional activities to deliver the strategic imperatives.
Input into brand planning process as directed.
Ensure product knowledge is at industry leading standard.
Identify, build relationships and create plans for Key Opinion Leaders to support our brands.
Skills and Knowledge Requirements: Relevant degree in Business or Science; relevant sales experience.
Proven ABPI Qualification mandatory.
Therapy area experience; MS/Neurology desirable.
Specialist product launch experience desirable.
Other relevant experience; sales training, marketing, knowledge of NHS or equivalent, sales operations or field based clinical experience.
Business Insight understand the core issues that affect and influence the territory business.
Demonstrated history of effective interpersonal skills, ability to provide feedback, strong written and verbal skills, good presentation skills, an effective evaluator of own performance, good analytical ability.
Advanced understanding of principles of account management and project management.
Thorough understanding of the NHS or equivalent structure and strategies and how this impacts on the business.
Ability to Collaborate and work cross-functionally.
KOL and Advocacy management: Ability to develop effective relationships with customers at all levels.
Demonstration of ability to understand and work within a highly complex scientific marketplace.
Ability to think strategically and develop long-term business plans.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases.
Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.