Case Handler

 

Main characteristics

Location

Altrincham, Manchester

Company

Adecco

Salary

£24000/annum

Employment type

Permanent

Category

Legal

Job summary

The main role of the Case Handler is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion.

Duties:

You will work and conduct yourself in the spirit of our vision mission and values

You will deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance

You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction

You will be Responsible for the client journey, managing every aspect of client interaction always ensuring best possible service

You will eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly

You will be administratively astute with attention to detail

You will Work in a team reporting to Technical Support

You will Own every aspect of the sale process and the purchase process with background technical assistance

You will Seek advice on any technical matter as soon as they become apparent

You will prepare the completion packs for the accounts department, to include completion statements and invoices

You will deal with exchange of contracts

You will be responsible for completions on the day of completion and post completion formalities

You will ensure telephony targets are maintained

You will adhere to conversion targets and Maximise Fee generation

You will ensure that you comply with all company policies and procedures ensuring breaches do not occur, should a breach occur you will help to rectify this immediately

You will be expected to undertake any other duties required to assist your team should the need arise

You will complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department as a whole in a timely manner

Essential Skills:

* Previous experience of running a small case load of conveyancing transactions

* Strong administrative skills gained in an office environment

* Excellent attention to detail

* Good telephone manner

* Conversant in Microsoft office

* Highly organised

* Willingness to learn new skills

* Experience of using a case management system

* Confident in building and maintaining business relationships through excellent communication and service deliver

Benefits:

* Flexible holiday scheme so you can buy/ carry over up to 5 days at the end of each holiday year

* Employee Assistance Programme & counselling service

* Contributory pension

* Study funding

* Free conveyancing for staff and discounts for family and friends

* Amazing discount clubs offering you great deals on holidays, insurances, retail, gadgets and much more!

* Kudos for the quarter awards

* Free taxi service from Sale Navigation Road Tram Station to and from work

* Fantastic break room that includes a pool table, ping pong table & dart board

* Volunteering scheme

* Free fruit

* Vending machines

* Free eye tests and contribution towards glasses/contact lenses

* Social events arranged by our Social Committee

* Charity events arranged by our Charity Committee

* Late start/early finish on your birthday

* Relaxed dress policy

* Long service awards

* Access to free mortgage advice

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website