Customer Service Representative

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Ad nr: 20999
Published: 11 April 2024, views: 2

 

 

Main characteristics

Location
Slough, Berkshire
Company
Skillframe Ltd
Salary
£28000/annum
Employment type
Permanent
Category
Customer Services

Job summary

Customer Service Representative
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.

Our client is looking for someone who has been in a call-handler role and is used to working with sometimes difficult customers. The Customer Service Representatives are the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.

It is essential that you have good command of the English language both verbal and written and good command of Office365. Good attention to detail is also required and the ability to work as part of a team.

Key Responsibilities include;
Answering phone calls from customers and engineers, logging service calls on in-house service software system, raising engineers calls on in-house service software system, raising work & access permits, updating of 3rd party electronic data systems and internal systems and tracking and resolution of client queries. You will raise Planned Preventative Maintenance calls when necessary and assist with general administration within the department.

There is also a rota of 1 in 3 Saturday afternoons from 13.00-17.00 which is paid as overtime.

Salary £28,000.00 plus benefits and bonus


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Published: 11 April 2024, views: 2


Company: Skillframe Ltd

Location: Slough, Berkshire

Salary: £28000/annum


Category: Customer Services
Employment type: Permanent


Additional information:

Skillframe Ltd

Application for the position: Customer Service Representative

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Attachments: • Curriculum Vitae, cover letter, other •


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