Main characteristics
- Location
- Swindon, Wiltshire
- Company
- Lindt & Sprungli (UK) Ltd
- Salary
- £11.20/hour
- Employment type
- Permanent
- Category
- Other
Job summary
Chocolate Advisor, Key HolderA little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
Were also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will
Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action
Where youll be based
This role is based in Swindon Store and is XXX hours per week
Key Responsibilities
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
Track store KPIs and support the store management team to identify opportunities and risks, supporting a clear course of action
Align with line manager on action plans from store performance reviews
Collaborate with store management team on opportunities for key trading periodsDelivering and Developing Operational Excellence
Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all
Escalate issues to the store management team when necessary in a timely mannerDelivering Outstanding Premium Visibility and Communication with our Customers
Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
Maintain monthly visual merchandising plan to company standard
Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
Understand and actively anticipate consumer needs and go the extra mile to delight customersLeading for an Inspiring Place to Work
Take responsibility for developing your own skills and capability and support a learning culture
Collaborate with line manager in order to achieve your own agreed PDP objectives
Participate in monthly 1-2-1s with your Line Manager to guide your own performance
Work with line manager to resolve personal performance issues in a timely manner
Align with line manager on action plans from personal performance reviews
What experience youll bring
Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
Proven track record of delivering performance at a high level within a team
Numerate with good analytical and IT skills
A highly motivated self-starter, with a drive for results
Excellent interpersonal skills, able to build relationships internally and externally
An infectious can do attitude ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. Youll notice this throughout the recruitment process; in our dress for your day policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that youll bring, we can offer you an exciting role in a fast-growing organisation, where well provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more
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