Customer Service Executive

 

Main characteristics

Location

Nottingham, Nottinghamshire

Company

TCS

Employment type

Permanent

Category

Accounting / Financial / Insurance

Job summary

Ready to utilise your experience/skills in Customer Service role?
Are you looking for an exciting opportunity to Join us as Customer Service Executive?
Role: Customer Service Executive
Job Type: Permanent
Location: Nottingham
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We dont just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.
The Role
To provide Customer Service to existing customers over the phone, webchat & Email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
Responsibilities:
* Should follow various communication scripts/canned responses/email templates when communicating to the customers.
* Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
* Should be comfortable navigating multiple windows and tabs on a desktop computer.
* Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
* Should be customer centric and be focused on delivering excellence.
* Must be comfortable navigating/ learning multiple computer systems.
* Should possess effective problem-solving skills and can deliver timely resolution.
* Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
* Should be open to working in rotational shifts.
* Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
* Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
* Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email).
Your Profile
Key skills/knowledge:
* Ability to work in a target-oriented environment.
* Should be a good team player.
* Should have excellent communication skills.
* Ability to multi-task.
Good to have:
Customer service experience specifically insurance would be preferred though not mandatory.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is Inclusion without Exception.
Youll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: Disability Accommodation Request.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Application Process
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion
Join us and do more of what matters. Apply online now