Clinic Office Manager

 

Main characteristics

Location

Poole, Dorset

Company

Life Balance Chiropractic Centre

Salary

£25000 - £28200/annum

Employment type

Permanent

Category

Management

Job summary

Health and wellness-focused leaders looking for a new challenge in Poole, this is for youNo experience in the industry is required. However, experience growing and managing successful teams of 6 - 9 people is a must.
Are you honest, coachable, curious, intelligent, collaborative, resourceful, seeking growth and a new challenge?
Do you practice curiosity, humility, vulnerability, courage and personal responsibility in your own life and those you work with?
If so, you could be just the person we are looking for to fill the position that we have available in the client experience operations team on reception and the front desk as our Departmental Manager as a Chiropractic Assistant Manager at our busy award-winning Chiropractic Clinic.
This role advertised is full-time over 40 hours Monday - Friday. The shifts are a combination of 07.30 - 12.30 pm and 1.30 pm - 07.45 pm. Once fully trained, this position will move to 08.30-5.30 pm. One Saturday morning a month is mandatory for when cover is required.
Who are Life Balance Chiropractic?
At Life Balance Chiropractic, our people make us who we are. When you join us, you become part of our open, welcoming and highly knowledgeable team. Youll be able to work with inspiring clients and committed colleagues while developing your career in a dynamic, fast-paced environment. Our vision is global to heal the world. We are on a mission to enable individuals to make better decisions regarding their health and achieve our client's goals, but never rest in the glory. So, if you're an experienced office manager or worked in management before, we have positions available. Work and play by the sea and the Jurassic coast with Poole on your doorstep: great schools, outdoor life, vibrant culture and social scene.
Core Values We Live By:
Unimpeachable Character (Honesty)
Care Personally Challenge Directly (Humility)
Connect through (Vulnerability)
Create the Remarkable (Courage over comfort)
Be Curious (Learning)
Kaizen (continuous improvement)
What We Offer: Work Environment, Growth, and Development
We invest time and resources in your skills, training and wellbeing. People who succeed here have the ingenuity to find practical solutions, a commitment to deliver, and a strong belief in treating everyone with respect.
Work with our experienced, highly skilled, friendly team passionate about pursuing excellence and promoting the highest levels of knowledge, client experience and chiropractic care.
Career aspirations that matter to you most are excellence, leadership and teaching with structured, clear career development and opportunities to grow within the business.
Salary, Incentives, bonus and Financial Benefits
Competitive compensation base salary of £25,800 - £28,000 based on skills and experience.
Realistic, achievable monthly bonus scheme (
Employer pension contribution
Upto £180 annual gym membership wellness spend reimbursement
Medical Insurance (dental/chiro/private gp)
Life insurance (3 x base salary)
Medical, Wellness, community and Paid Time Off benefits
Company-subsidised chiropractic care (worth £££3s)
Paid holidays
Paid time off program that scales with loyalty
Monthly socials (drinks/food on us)
Community discounts, perks and mental health support and counselling are available.
Free training and qualifications to support learning & career development
Learning and Development benefits
CPD allowance per year
Why are we adding an office manager to our team:
We have a tremendous opportunity to build on our growth and reputation, and we are looking for another A-player to join our team. You will play a key role in managing the back office and running the centre and the chiropractic assistant team (front desk check-in, check-out, administration and support the rest of the team to deliver excellent customer experience whilst increasing revenue from services and memberships and revenue the capacity of the clinical team.
What You'll Do:
Run the day-to-day through Leading, managing and accountability (LMA) for the Client Experience Ops team
Remove obstacles and constraints so that people can execute
Customer client delight, experience and satisfaction
Quality Management of the Operations Processes and Ensuring everyone follows the company's core processes and operating system consistently with day-to-day tasks running smoothly.
Managing the service delivery throughout the entire client journey whilst explaining service capacity
Resource and Team management
HR Support Recruitment, onboarding, training and development, and performance management of the CA team.
Create team clarity, communication, resolution focus and accountability. Resolve issues effectively - seeing real problems, being comfortable with conflict, calling out and solving problems practically and healthily.
Who We're Looking For: Attitudes, Characteristics and Competencies
Attention to detail is something youre known for and take pride in
A sense of humour (you enjoy your time at work and make it fun for the people around you)
Youre a natural high supporter and high challenger who champions people
Excellent communication skills in the team, with the management and with clients
A people manager who loves to help people reach their potential and grow (we want to be as proud of the people we grow as we are of the company we grow)
You are good at planning and have excellent Organisation skills and enjoy the process and result of a well-drilled team acting as a unit
A systems thinker who looks to find ways to improve working processes to make them simple to execute and easy to repeat
A strong executor who takes on challenges and tasks and delivers excellent results with and through your team
Self aware, self-improving, self-disciplined and self-motivated.
You are coachable, an advocate of your growth and development, and eager to learn continuously.
You take personal responsibility in everything you do, and you love to be held and hold each other accountable to high standards of behaviour and performance. You thrive in an environment where measurement and feedback drive accomplishment, recognition and reward.
You have grit, resilience and perseverance and can persist and stay committed when facing obstacles.
You are a team player, other orientated and care personally not only about your own growth by ensuring the development and credit of your entire team.
You are collaborative and see the importance and impact of working closely with your centre's team.
You are adept at self management forward-thinking
You are resourceful and adaptable.
Strong leader and manager with effective conflict management and a people developer/coach who can understand and evaluate others.
Catalyst for team cohesion through living company values and leading by example.
Skills Experience and qualifications (what you bring to the team)
Growing successful teams of ~6-9 people.
4+ years experience managing people.
HR skills (although youll have access to a qualified HR function when required)
Management skills to help high levels of organization and peak performance.
Strategic sales skills to support the growth of the business and create more roles as we grow.
Ideally, you have a BA in Business Management.
Ideally, you have an HR qualification, but this is not mandatory if your experience has given you the right exposure to these areas.
Ideally, you have a CMI Management and Leadership qualification (Level 5 or higher) or equivalent.
Role Details:
* Salary: £25,800 - £28,000
* Based: Poole
* Type: Fulltime
Our Process:
We start this process with a Virtual phone screen and then a Virtual Talent Event, where we will invite you to meet us and our team. You'll hear more about us, the role and the opportunity to join our team. If, after that, you love it, then you just need to tell us, "I'm in!" and we will take you through a task (don't worry, we will properly brief you on what's required and how it will be measured), and finally the final interview. That's it. Simple right?
So if you like the sound of Life Balance and this Office Manager/CA Manager role, apply now, and we will get back to you with details on the event and a time and day for an initial chat