Customer Care Coordinator

Report

Ad nr: 138872
Published: 8 April 2024, views: 3

 

 

Main characteristics

Location
Rochester, Kent
Company
Brookwood Search & Selection
Salary
£28000/annum
Employment type
Permanent
Category
Administration

Job summary

Salary £28,000pa

Brookwood are working with one of the leading UK housebuilers who are currently looking for a temporary to permanent Customer Care Coordinator to work full-time at there offcie located in ME19, Kent. The working hours are from 8:30 am to 5:00 pm, Monday to Friday. Prior experience is necessary for this role, and the offered salary is £28,000.

Duties and Responsibilities:

* To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.

* To communicate with the Customer Care Manager and Head of Customer Care.

* To maintain the relevant Customer Care system(s) and dashboard(s).

* To co-ordinate schedule of works for the Customer Care Operatives.

* Handling and responding to all customer correspondence.

* To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.

* To liaise with the Buying department order materials as and when required.

* Ensure any issues that arise post-completion are effectively and efficiently dealt with.

* To keep accurate plot and job records.

* To always represent the business professionally in both personal appearance and conduct.

* To carry out any other reasonable tasks in accordance with operational needs as requested by your manager.

Skills knowledge and aptitude

* Property defect experience.

* Ability to work to deadlines and under pressure.

* Ability to work on own initiative.

* Communication and listening skills.

* Ability to liaise with internal and external personnel.

* Smart and presentable

* Enthusiastic

* Flexible

* Good telephone manner

* Good computer knowledge:

* Word

* Excel

* Outlook

* Plus, a bespoke system on which training will be given.

If this roles sounds like what you are looking for and you want to hear more, apply now for a confidential chat


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Brookwood Search & Selection

Published: 8 April 2024, views: 3


Company: Brookwood Search & Selection

Location: Rochester, Kent

Salary: £28000/annum


Category: Administration
Employment type: Permanent


Additional information:

Brookwood Search & Selection

Application for the position: Customer Care Coordinator

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Your e-mail:• required field •

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Attachments: • Curriculum Vitae, cover letter, other •


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