Main characteristics
- Location
- Rochester, Kent
- Company
- Brookwood Search & Selection
- Salary
- £28000/annum
- Employment type
- Permanent
- Category
- Administration
Job summary
Salary £28,000paBrookwood are working with one of the leading UK housebuilers who are currently looking for a temporary to permanent Customer Care Coordinator to work full-time at there offcie located in ME19, Kent. The working hours are from 8:30 am to 5:00 pm, Monday to Friday. Prior experience is necessary for this role, and the offered salary is £28,000.
Duties and Responsibilities:
* To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
* To communicate with the Customer Care Manager and Head of Customer Care.
* To maintain the relevant Customer Care system(s) and dashboard(s).
* To co-ordinate schedule of works for the Customer Care Operatives.
* Handling and responding to all customer correspondence.
* To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
* To liaise with the Buying department order materials as and when required.
* Ensure any issues that arise post-completion are effectively and efficiently dealt with.
* To keep accurate plot and job records.
* To always represent the business professionally in both personal appearance and conduct.
* To carry out any other reasonable tasks in accordance with operational needs as requested by your manager.
Skills knowledge and aptitude
* Property defect experience.
* Ability to work to deadlines and under pressure.
* Ability to work on own initiative.
* Communication and listening skills.
* Ability to liaise with internal and external personnel.
* Smart and presentable
* Enthusiastic
* Flexible
* Good telephone manner
* Good computer knowledge:
* Word
* Excel
* Outlook
* Plus, a bespoke system on which training will be given.
If this roles sounds like what you are looking for and you want to hear more, apply now for a confidential chat