Main characteristics
- Location
- Manchester, Manchester
- Company
- The Portfolio Group
- Salary
- £55000 - £65000/annum
- Employment type
- Permanent
- Category
- Consulting
Job summary
The Group Telecoms Manager is responsible for working with all departments and businesses throughout the group. You will be working in a dynamic and fast-paced environment with new challenges every day. Due to the nature of this role, several years' experience would be needed to help support the department.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.
Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
Demonstrate strong organisational skills and be accountable for your daily workload
Demonstrate a systematic, disciplined and analytical approach
Be customer focussed and ardent in ensuring that colleagues receive a high quality of service
The key objectives of your role are:
To ensure that the Director of IT Services - UKI is kept informed of progress and advised about major problems and / or issues in a timely manner.
Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service.
To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms
Vendor management of key Telephony providers including mobile service, on-premise and cloud services.
To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions.
Telecoms budget and licence management.
Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements.
Take ownership, investigate and resolve escalated tickets.
Work collaboratively with team members and support functions to resolve issues in a timely manner.
To be pro-active in suggesting and proposing new technologies to support the businesses.
Proactively monitor Telecommunication services.
Supervise and mentor a team of 4 engineers.
Day to day team management, performance management - including training and development.
Staff recruitment and appraisals
P46446NB
INDMANS
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