Main characteristics
- Location
- Bedford, Bedfordshire
- Company
- EMBS Engineering
- Salary
- £26000 - £27500/annum Bonus + Benefits
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Senior Resident Advisor / ManagerBedford
Up to c.£27.5k DOE + bonus potential
EMBS Property are currently supporting a client operating in the property management sector to recruit a Senior Resident Advisor / Manager for their impressive building in Bedford.
This is a perfect role for someone looking for their first management position, the company offers plenty of support from a regional and central services level & plenty of training and development.
If you are in a senior customer facing role, for example - FOH TL, Deputy Manager, Senior Resident Host/Advisor etc - in any one of the following sectors and craving that next challenge - this is perfect for you!
Sectors we are interested in - PBSA, Residential, BTR, CoLiving, CoWorking, Hotels, Leisure, Hospitality or Retail.
This role is all about being the face of the building, nurturing tenant relationships and providing an amazing residence experience!
Responsibilities:
Face to face resident interaction, building a good relationship and rapport with tenants ensuring they love their 'home'
Conducting viewings
Undertaking pre-let inspections and scheduled inspections
Customer service & Customer journey
Resident care, engagement and satisfaction
Management of social media channels for the building (you can be as creative as you like!)
Sales & Marketing activities e.g. site tours, events, membership, leasing and renewals
Building management tasks e.g. compliance, H&S and working with maintenance
Building administration & Coordination e.g. tenancy, lease, contractor liaison
Essential skills/experience -
Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey
Client/customer facing customer service experience
Willing to take on a new challenge
Willing to learn and get stuck in!
Desirable skills/experience -
Some experience of sales / lettings
Any exposure to building / facilities management e.g. H&S, fire safety
This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans!
EMBS Property are acting as an external talent partner
Benefits: Bonus + Benefits