Main characteristics
- Location
- Liverpool, Merseyside
- Company
- Phillips & Cohen (UK) Ltd
- Salary
- £22000 - £27000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Location: Kirkby, Liverpool, L33Hours: The current working hours are Monday-Friday 9am-5:30pm.
Salary: £22,000 £27,000 per annum plus incentives and bonus.
Contract type: Permanent, full time
Benefits to you:
Company Pension
Medicash including discounts on high street and grocery stores.
Hybrid Working once you have reached core competency.
Employee Assistance Programme.
Attractive bonus and incentive scheme.
21 days holiday (rising to 25) plus bank holidays.
About the role
The current working hours are Monday-Friday 9am-5:30pm.
Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday Friday 8am - 4pm and 10am 7pm and 1 Saturday every 4 weeks, 9am 2pm
We also offer a staged Career Path for Debt Recovery Agents, allowing skill, effort, and commitment to be rewarded through career and remuneration progression. Career Path reviews will take place every 6 months and based on your performance could reach a basic salary of £27,000. Realistic additional bonus earnings are up to £2,000 in the first year rising to £7,000 per year with experience and tenure.
On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand customers individual circumstances by asking questions to help you negotiate affordable repayments for outstanding arrears, ensuring that the customers best interests are met.
The position can be demanding or difficult at times, you will have to remain polite and professional towards customers, whilst being committed to the purpose of the call. Full training is given, and ongoing support and guidance is provided to give you the fullest opportunity to thrive with us. Our culture is open, supportive, and friendly.
Previous experience is not required for this role, as our dedicated training team can teach you the skills and knowledge needed, instead we are looking for bright and enthusiastic people to join our team and you should ideally have:
Key Responsibilities
Taking Payments
Negotiating payment arrangements, where a customer cannot pay in full.
Completing income and expenditures
Provide a positive solution to a customers account.
Update accounts status and ensure all notes are correct on the system.
Handle difficult conversations and resolve complaints.
Comply with the requirements of our regulators
Hybrid Working Opportunities
We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.
About Us
Ardent Credit Services Ltd is a successful and professional debt recovery services provider based in Kirkby, Liverpool, L33 celebrating its 25th year in 2022.
We are proud to work for some of the best-known global companies and even prouder of our friendly working environment and employee long service.
Our continued expansion creates ongoing opportunities for future promotion in a variety of roles within the business and our excellent training provides you with the necessary skills to progress.
At Ardent, we are focused on providing excellent service to our customers and clients.
Our vision is to be recognised and respected as a market leader in the provision of collection and, debt recovery services whilst putting customers and their interests at the heart of our decisions.
We are passionate, dedicated, and thoughtful about getting things right first time, delivering the right outcome and taking the right actions.
We cant do any of this without the right people.
About you
A can-do attitude and a real passion for supporting people.
A good work ethic and a strong team player
Excellent communication and people skills
Can actively listen.
Can be firm but fare.
High attention to detail
Identify vulnerability.
Resilience while supporting customers with difficult issues.
The ability to solve problems and deal with customers who are experiencing financial difficulties.
The ability to provide information quickly and clearly.
Can work in a fast-paced environment.
Target driven.
Next Steps, what are you waiting for?
We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you.
Interviews for this position, may take place remotely to maintain social distancing via video-call(s)
Due to the nature of our business, any offer of employment will be conditional and subject to satisfactory background checks (DBS Basic and Credit File search). Please keep this in mind before applying
You may have experience in the following roles: Call Centre Collections Advisor, Collections Specialist, Customer Collections Representative, Debt Recovery Specialist, Credit Control Advisor, Arrears Collections Agent, Payment Recovery Officer, etc.
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