Main characteristics
- Location
- Essex
- Company
- SC4 Recruitment
- Salary
- £35000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Customer Service Manager - Essex£35k + Bonus
Join A vibrant & inspiring team & take ownership of their B2B customer service operations!
Are you ready to take charge and drive excellence in administrative operations?
Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts.
Key Responsibilities:
Be the central administrative point of contact for multiple sales channels.
Manage an administrative assistant, ensuring seamless collaboration.
Handle inquiries, orders, and communications with efficiency and professionalism.
Spearhead product launches and promotional deals, exceeding stakeholder expectations.
Take complete control of national account management, from order processing to client communication.
Develop robust processes to streamline departmental operations.
Requirements:
Proven success in running or continuously improving customer service or administrative departments.
Proven experience working with B2B customers, ideally national retail accounts experience.
Deep understanding of customer service and relationship management.
Proficiency in Zendesk, SAP, or Dynamics system.
Strong leadership and organisational skills.
Perks:
Opportunity to shape and professionalise a customer service administrative department.
Collaborative environment with supportive leadership.
Competitive salary and benefits package including Bonus paid quarterly.
Huge career progression opportunities.
We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success!
How to Apply:
If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Chambers @ SC4 Recruitment to discuss further