Main characteristics
- Location
- Pitlochry, Perth and Kinross
- Company
- Roundtable Recruitment
- Salary
- £27000 - £34000/annum
- Employment type
- Permanent
- Category
- Purchasing / Procurement
Job summary
Do you have experience managing within a retail environment but want something a little different? A role that doesn't quite fit into a specific category with variety? Want to be a part of a family rather than a company? Read on....Who
Our client, situated in picturesque rural Perthshire, is Scotlands premier independent country fashion retailer, bringing together a unique shopping experience of the very latest in rural style, with a stunning selection of the best in Scottish food and drink in our client's Food Hall and Delicatessen.
What
The function of the Retail Operations Manager is to support the General Manager in the daily operations of the facility. The role is to supervise employees, work with customers and help carry out the directives of the Retail Manager and Directors. You will ensure that store personnel provide exceptional customer service offering the very best of Scotland in Scotland.
Job skills.
Retail Operations Managers are leaders and should represent our client and themselves well by acting as a role model to the people reporting to them. The role model ranges from being professional to promoting a high level of personal presentation as is having an exacting eye for detail.
Key attributes
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Excellence in Customer Service
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First Class people leadership skills
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Excellence is sales skills
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Resilience
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Good organisational skills
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Effective communicator
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High level of attention to detail Responsibilities.
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Managing and motivating your department managers to increase sales and ensure efficiency
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Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews with those team member under your responsibility
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Providing or organising training and development
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Ensuring standards for quality, customer service and health and safety are met resolving health and safety, legal and security issues (see Specialist Liaison and Key Holder)
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Responding to customer complaints and comments
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Organising special promotions, displays and events supporting the General Manager attending and chairing meetings
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Updating colleagues on business performance, new initiatives and other pertinent issues
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Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
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Initiating changes to improve the running of the business
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Promoting the company through the channels available
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Dealing with sales, as and when required
This is where you come in
We are looking for someone that can help lead the retail management team and help drive standards across the business for customers and someone that has financial flair as well as a creative. The successful candidate will be required to be flexible as the role offers huge variety with some facilities management including the client's on site accommodation.
If you come from a environment with an extremely high level of detail, where standards are incredibly high, we look forward to hearing from you
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