WFM Engineer

Report

Ad nr: 127483
Published: 28 March 2024, views: 0

 

 

Main characteristics

Company
MRP Group
Employment type
Contract
Category
Engineering

Job summary

Work Force Management
WFM
WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center
Exciting new contract working for a leading name in system integration require a Work Force Management (WFM) professional Services Engineer, who will be responsible for implementing WFM solutions while driving customer satisfaction and success. The engineer will be responsible for the technical deployment and integrity of the solution, and documenting project and/or complex designs.

Key Requirements:
Design, build, deploy and configure WFM platforms in multiple environments including global data centers, private hosted cloud and on premise locations
Consultative ability to extract business requirements from clients
Possess a strong command of WFM technologies, server components, desktop applications and telephony integrations.
Strong documentation skills
Develop and review best practice implementation processes
Self-directed and able to work independently to meet deadlines
You will also be for:
Provide 2nd-level support for ACD interfaces and optional WFM features.
Communicate status of implementation projects to WFM Project Manager, Client Managers, management, and other parties in a timely fashion.
Technical resource for WFM Implementation tasks, including server and operating system issues and network connectivity issues.
Perform training for customers on WFM server maintenance and PC client loading.
Perform application upgrades on WFM Servers.
Provide on-site and remote support for hardware and operating system problems.
Implement interfaces between WFM application and various ACDs and multimedia platforms.
Implement and configure imports to WFM and exports from the WFM application.
The ideal candidate will have extensive experience with WFM, WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices and have experience of WFM software installation, configuration and administration, especially in a multi-tenant cloud environment.


Inform me about similar jobs:

By registering the Job Alert you accept the provisions of our Terms of Use.

Published: 28 March 2024, views: 0


Company: MRP Group


Category: Engineering
Employment type: Contract


Additional information:

MRP Group

Application for the position: WFM Engineer

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


Report about similar jobs

Next-Jobs informs that the company publishing the job offer is the administrator of personal data processed in this recruitment process.
By applying you accept our Terms of Use.
Reps.co.uk :: New Bridge, Scotland :: over 30 days ago

Train for a role as a Project Administrator If you are looking to work in the project sector, then working within Project Administration is a fantastic route towards a Project Management career.A Project Administrator includes being involved in generally supporting the project team, through auditing, administrations, data management etc for projects whilst under the supervision of a Project Manager. Project support workers need strong executive administrative skills, as well as the finance budgeting and reporting skills learned through a project management methodology such as PRINCE2 or AgilePM. You will also be working closely with a Project ...

TransportationFull Time
Report
Reps.co.uk :: Hungerford, England :: over 30 days ago

- Qualify as a Personal Trainer from home - Study online and become a PT in 12 weeks - 3 Years Career Support - Guaranteed Interviews with industry leading gyms and health clubs Opportunity Description Are you a fitness fanatic passionate about keeping fit and promoting a healthy lifestyle? Would you like to build a career in fitness and help others achieve their own personal goals? Here at The Training Room we specialise in helping individuals become qualified in their dream career by aligning them with an industry recognised course which has been designed to provide the education and support needed to achieve an Active IQ Level 3 Diploma in ...

Servicesfulltime
Report
Maverick FX :: Stroud, Hampshire :: over 30 days ago

Maverick Trading is Hiring We are a top-ranked proprietary trading firm that allows traders to use our capital to increase their profits We are looking for people with an entrepreneurial spirit and a profit-driven mindset to trade stocks and stock options on behalf of the firm. Our traders keep 70% to 80% of their profits. About the Company You dont need 10 years of experience at Wall Street to trade for us-our veteran traders, extensive support, and comprehensive training programs allow novices to become experts who trade serious capital. Were different than a regular day-trading firm. We have made our name as a top swing and ...

Customer ServicePart Time
Report
HM Prison Service :: Royal Leamington Spa, Warwickshire :: over 30 days ago

One career, many roles. Prison officer opportunities HMP Long Lartin Starting salary is £23,529 for a 39 hour week + excellent benefits Prison officers protect the public and help offenders turn their lives around. If you have the integrity, skills and strength of character were looking for, this fast-paced role could be the start of a successful career. No two days or situations are ever the same. And, as you gain experience, youll find a range of opportunities to grow and develop into. What we expect from our prison officers Theres no such thing as a typical prison officer. Our people come from different walks of life, just like the ...

Report
£34258/annum
TXM Recruit :: Truro, Cornwall :: over 30 days ago

TXM Recruit are looking for a Water Mains Engineer's to start working for one of the UKs most recognisable and well-respected energy companies. Company Van, Fuel Card, and full van stock provided. Full Time - 40 hours a week - this includes some weekend, evening and bank holiday work £34,258 - £39,000 (Salary dependent upon experience) + £3,000 signing on bonus! In a permanent role covering a patch of works in Truro and surrounding areas you will be required to be attending customers properties, identifying leaks on the water supply pipes, excavating ground to fix pipes and making the ground good once complete. Previous experience of ...

EngineeringPermanent
Report