Claims Handler

 

Main characteristics

Location

Sheffield, South Yorkshire

Company

Glu Recruit

Salary

£25000/annum

Employment type

Permanent

Category

Legal

Job summary

Ref: 551

Role: Claims Handler

Salary: Up to £25,000 DOE

Located: Sheffield

Hours:- Monday to Friday

Our client is looking for a Claims Handler, who will provide a call answering service and comprehensive claims handling from notification through to settlement to all customers and clients. They will also ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements.

Benefits:

* Opportunities for you to progress and develop

* Opportunities to gain CII qualifications, we support you in obtaining CII qualifications

* Healthcare cash plan, pension Scheme

* Free Parking, Free Costco Card

* On-site canteen, Death in service, Employee Assistance Programme

The role:

* Provide a call answering service and comprehensively manage claims from notification through to settlement to all customers and clients. To ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements..

* Managing and be responsible for your own workload in accordance with agreed targets, to ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements.

* Take calls and handle correspondence to resolve queries from clients, brokers and insurers relating to claims, processes and policy terms.

* Consider, investigate, validate and make decisions on claims.

* Instruct Agents and arrange payments covered by the underlying insurance policies.

* Build relationships, trust and respect with clients, customers and service providers.

* Take notification of all new claims, identify and validate any applicable cover that may be relevant.

* Source and review evidence that may be relevant to the claim.

* Assess Prospects of Success and negotiate with third parties.

* Manage and drive the clients claim forwards taking into account both the clients and the businesss needs, keeping all relevant stakeholders informed of any and all developments at all times.

* Develop a deep understanding of cover available under all policies and relevant claims processes for motor and non-motor insurance.

* Build and maintain a good understanding of regulatory requirements and civil litigation.

* Manage diary/task lists for claims.

* Undertake any tasks which may be required to ensure the smooth running of the department.

* Adhere to FSA and Data Protection regulations.

* Work to targets on both quality/quantity of work.

The successful candidate:

* Work well with others, Confident communicator at all levels.

* Organise themselves, self-motivated with the ability to work in a fast-paced environment

* Meet targets / deadlines.

* Learn new processes quickly and develop a deep understanding of the work being undertaken.

* Evidence a sound education with a minimum of 3 GCSEs, including English and Maths, graded A-C or 5 upwards.

* Make sound decisions and be able to justify them.

* Apply their good/sound experience and knowledge relating to general insurance, this is not essential but would be advantageous.

* Apply claims/basic legal knowledge, this is not essential but would be advantageous.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance