Project Manager

 

Main characteristics

Location

Bradford, West Yorkshire

Company

Butterfield Signs Ltd

Employment type

Permanent

Category

Construction / Skilled Trades

Job summary

Project/Account Manager
Job brief
We are looking for an ambitious and energetic Project Manager to help us maintain and expand upon our existing clientele. This candidate will cover all aspects of signage in a cradle to grave approach on behalf of the company and the customer.
The goal is to deliver projects on time & within budget. This is to coincide with maintaining our core features of the business, manufacturing signage, feeding the factory and its departments. We have a strong base of clients to work with and maintaining relationships is paramount, whilst continuing to expand and develop new customers.
Responsibilities
Working within a senior account managers team to cater for all clients within
Responsible for all aspects of a project and/or job from initial enquiry, quotation, manufacture, installation through to invoice
Signage / shopfitting experience
The ability to deal with all customers in a professional manner over the telephone, online conferencing or face to face
To keep in contact with the customer to develop and maintain a professional, friendly and sustainable relationship
To ensure that customer complaints are dealt with and resolved to the mutual satisfaction of BSL and the customer
Sufficiently computer literate to carry out all of the necessary aspects of the role
Possess good communication skills and understand drawings
The ability to liaise with Operations, Production and all other staff to ensure that the project / job is installed on time and to the customers satisfaction
To organise or carry out site visits and site surveys
The ability to fully brief installation teams to ensure that the teams fully understand what is required to install any job to the required standard. Follow up with a de brief after installation to ensure that the job is complete or all information is collated to complete the job.
Possess product knowledge and keep up to date with changes
Develop knowledge of the core principles of general signage to support with the Companys wider aims
Analyze our existing product/service offerings and identify innovations in line with developing customer needs
Promote the companys products/services addressing and predicting clients objectives by recommending standard and/or tailor-made specifications
Arrange business meetings with prospective clients in new and existing markets with a view to building long-term relationships
The ability to analyse profit & loss on each job / project and report to the management team
CSCS accreditation
Hold a full UK driving license and report and driving offences to the business
Requirements
Proven working experience as a project manager, sales executive or other relevant role
Proven sales track record
Experience in customer support
Proficiency in MS Office and CRM software
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills