Main characteristics
- Location
- Lichfield, Staffordshire
- Company
- Elite Personnel
- Salary
- £30000/annum
- Employment type
- Permanent
- Category
- IT
Job summary
Are you a tech-savvy problem solver with a passion for helping others? Our esteemed client based in Lichfield is seeking a Business Systems Support Analyst join their team and provide exceptional technical support to our employees.Due to the location of this role, you MUST have access to your own transport.
Duties will include but not be limited to the following:
* Provide technical support and troubleshooting for hardware, software, and network issues
* Install, configure, and maintain computer systems and peripherals
* Assist with the setup and maintenance of servers, networks, and other IT infrastructure
* Document and track all support tickets in a timely and accurate manner
* Collaborate with other IT team members to resolve complex technical issues
The ideal candidate will have the following:
* 2+ years of experience in IT support or a related role
* Experience with L1 and L2 support
* Strong knowledge of operating systems
* Good understanding of cyber security
* Familiarity with network protocols, hardware, and software
* Excellent communication and customer service skills
Hours for this role are 8:30am 5pm with 30 mins for lunch Monday to Friday. You must have flexibility as you will be required to work on call 1 week in 4.
Benefits include:
* Free parking
* Pension
* 22 days holiday plus bank holidays
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact