Parts/Service Administrator

 

Main characteristics

Location

Hessle, East Riding of Yorkshire

Company

Kingston Recruitment

Salary

£23000/annum

Employment type

Permanent, Temporary

Category

Administration

Job summary

On behalf of our client, Kingston Recruitment are currently looking to source an experienced administrator to work within their service department.
As part of the customer services team, the successful candidate will coorinate clients requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime.
DUTIES:
Booking repair requests from customers
Booking in services for tail lifts
Managing diary of shop floor
Ordering spare parts for customers
Sale administration
System administration
Upselling on estimates
Communicating with clients about vehicle problems, and warranty issues
Maintaining positive relationships with clients to ensure repeat and return customers.
Approaches transactions professionalism and suggestively sell products and services to customers.
Answers customer questions about services, including when to expect vehicle repairs.
A vast knowledge products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services ensuring satisfaction at every step of interaction.
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Liaising with engineers about vehicle statuses and ensures that vehicles will be ready for customer on time.
Communicating with customers regarding vehicle problems and needs to repair department.
Liaises with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in timely manner.
Processing's customer payments
Obtaining Order Numbers from Customers
Demonstrating extensive knowledge of the service department.
An excellent opportunity to join a well established local company within a rewarding work environment.

Potential temp to perm
· Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.
· REC Qualified Team of Experts with a combined experience of over 120 years!
· Suppliers to the leading organisations in the area from internationals to SMEs, plus the public sector including Local Government and the medical profession.
· Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors
· Permanent jobs, temporary jobs, plus fixed term contracts always available.
· A long history of delivering an honest and transparent recruitment service across the Humber region.
· A place where people matter.
· This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.
If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful