Main characteristics
- Location
- Beaconsfield, Buckinghamshire
- Company
- Chiltern Recruitment
- Salary
- £27000 - £30000/annum + potential bonus
- Employment type
- Permanent
- Category
- Customer Services
Job summary
We are seeking a dedicated multi lingual Sales Client Service Coordinator (must be multi lingual in French, German or Dutch) to join our client's dynamic team. The successful candidate will be responsible for handling enquiries from both prospective and existing clients, ensuring a seamless and professional customer experience. This role will involve liaising with all company departments and third-party suppliers.Duties of the role will include:
Answering inbound telephone calls and managing incoming sales email requests.
Distributing enquiries to the appropriate internal or external departments in line with company processes.
Addressing and resolving client queries and complaints professionally and promptly.
Providing administrative support, including preparing client quotations, proforma invoices, and RFPs.
Ensuring full payments are received before dispatching items.
Keeping the company CRM updated with conversations, quotations, client notes, and other relevant information.
Managing incoming Web Chat inquiries.
Special Requirements:
Multi lingual in French, German or Dutch
. Proven experience in a client services environment.
Excellent oral and written communication skills in English.
Proficiency in a European language would be advantageous but not essential.
Computer literacy.
Ability to multitask in a start-up environment.
Team-oriented with a proactive attitude.
Strong attention to detail and integrity.
Ability to remain calm and composed, even in challenging situations.
Cooperative and pleasant demeanor
Benefits: potential bonus