Law Enforcement Liaison

 

Main characteristics

Location

London, London

Company

MoneyGram

Category

Legal

Job summary

Job DescriptionThe Law Enforcement Liaison is responsible for handling the incoming calls and emails from law enforcement and ensuring prompt responses.
All candidates should make sure to read the following job description and information carefully before applying.
This position is responsible for managing all incoming law enforcement requests which are received via email, fax and hard copy, reviewing each request, logging into the department case management database, creating electronic copies of all documents received, and assigning to the appropriate subject matter expert within the department.
The ability to fluently read and write in German, French, Italian or Spanish or a combination of those is required.
Primary Responsibilities
* Handle incoming general information calls and emails from the law enforcement community, ensuring all incoming calls and emails are responded to promptly.
* Manages requests from law enforcement for data and documents, or other types of requests for information from legal entities, national and international law enforcement agencies, and other third parties (regulators, etc.).
* Communicate with requestor to clarify request or scope as needed and provide response based on department policy and guidelines.
This includes escalating all high level or out of normal requests to Management to ensure any needed escalations are completed per department policy.
* Receive incoming Data Protection information requests and Court/Prosecutors' Orders served on the company for the EMEA region.
* Review all requests, log each one into the department case management (ALERT) database, and save electronic versions of all received documents.
* Identifies needed escalations and deadlines, alerting Supervisor and/or relevant team members where required for further handling as per department policies.
This requires a wide breadth of knowledge about MoneyGram operations to assist with incoming questions.
* Other responsibilities such as projects, etc.
as assigned by Supervisor.
Education
* Bachelor's in business, law enforcement, legal studies or a related field or the equivalent in related experience (Preferred).
Experience
* Law enforcement, loss prevention/fraud, or money laundering compliance background with knowledge of mandates, operations and policies of law enforcement organisations (Preferred).
* Experience working with highly confidential information (Preferred).
* Proficient in most Microsoft Office applications: Word and Excel (Required); Access (Preferred).
Essential Skills
* Demonstrated professional written and verbal communication skills.
Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels in the organization and with law enforcement and court houses (Required).
* Strong organisation skills demonstrated through good time management, record keeping and follow-up (Required).
* Demonstrated ability to work successfully in a fast paced, deadline driven culture (Required).
* Ability to identify when escalation is necessary (Required).
* Demonstrated analytical skills ability to find, evaluate risk-based information from internal and external sources, along with what is provided by the requestor and make sound decisions (Required).
* Ability to work in a collaborative team environment (Required).
* Ability to exhibit strong accountability of personal responsibilities including meeting deadlines and keeping personal calendar current (Required).
* Ability to work independently, prioritising workload with competing deadlines.
(Required)
* Bilingual (Required).
English plus German, French, Spanish or Italian are required for this role.
*LI-BG1