Practice Services Manager

 

Main characteristics

Location

London, London

Company

ECS

Employment type

Permanent

Job summary

ECS is the UK's largest and fastest growing independent Digital Transformation Consulting firm. We enable digital transformation to empower both disruptors and the disrupted - working from the inside out. Our clients are some of the UK's most recognisable brands.
We're a team that transforms our customers' technology landscapes, bringing them real competitive edge! Building a business around our people is the key to our success and we will give you the opportunity to develop thought leadership that delivers.
Due to recent growth we're seeking a Practice Services Manager to work develop the delivery capability of our Customer Experience Practice. You'll with the Practice Head to develop the skills, experience and delivery capability of the Practices' Consultants, assisting with the ongoing development of the wider Practice propositions, ensuring resource and demand forecasting are met.
You'll be responsible for on-boarding, performance management, coaching and training and ensuring that we have the right consultants in the right place at the right time.
You'll ideally have a background working within IT Consultancy/Professional Services or similar, and have a broad understanding of Digital Transformation delivery frameworks, specifically around the Customer Experience, Cloud and DevOps areas.
So, if you're an inspirational person who isn't afraid to challenge the equilibrium and can put forward new ideas and suggestions to continually accelerate change and develop new and ingenuitive ways of working we'd love to chat with you.
We offer a great benefits package and the opportunity to get exposure to some unique, cutting edge projects with a team of like-minded individuals all striving for the same goals.
The role:
Ensuring the ongoing capability of the CX Practice to deliver against Practice objectives and go to market propositions.
Ability to articulate the Practice vision to staff within the Practice to enable training, education and skills development to be delivered to meet current and future
personal and wider business requirements.
Ensure the technical capability within the Practice is fit for purpose and will support the go to market propositions of the Practice
Manage budget spend for training ensuring ROI measures are in place.
Responsible for all agreed weekly, monthly and quarterly reporting to Senior Management to ensure Practice people-based KPI's are met.
Responsible for organising and budgeting for Practice and social events as required.
Responsible for all people management activities from induction through to training, development and ongoing management in line with staff policies and procedures.
Provide coaching and mentoring to staff at both an individual and at a group level where appropriate.
Ensure all professional qualifications are current and aligned to Practice strategy.
About you (ideally):
Exposure to software development with an understanding of typical roles, technologies and ways of working.
Broad knowledge of the latest technologies/methodologies (Agile, SAFe DevOps, Automation etc) understanding the roles and way of working.
Broad understanding of roles, responsibilities and project structures.
Able to quickly understand ECS's technology landscape, technology partners and all Practice go to market propositions.
Ability to develop and maintain the practice ethos and core mission.
Demonstrable experience of coaching and mentoring, with both early careers and experienced colleagues.
Ability to nurture and develop colleagues, particularly in soft skills.
Experience in developing and managing people, including remote management, (preferably gained within an IT Services Organisation).
Experience in managing the wellbeing of people, face to face and remotely.
Ability to work under pressure and deliver requirements to meet deadlines.
Excellent communication and stakeholder management skills all at levels, both internally and externally.
Experience in candidate selection and on-boarding.
Ability to motivate staff and build communities at Practice level and beyond.
Experience of defining staffing requirement for outsourcing bids, from pre-sales through to successful implementation.
ECS has over 850 employees and Associates, and is headquartered in Glasgow, with offices in Edinburgh, Manchester, London and Pune. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
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