Care and Support Manager

 

Main characteristics

Location

Enfield, London

Company

Camphill Village Trust

Category

Customer Service

Job summary

Reports to: General Manager for the St Albans Community
Management level: Middle Manager
Overview
Camphill Village Trust is a long-established registered charity formed of nine communities and services across England supporting over 600 people with learning and other disabilities to live, learn and work together in an environment of meaningful relationships, purpose, and respect. Our founding values recognise everyones contribution and creativity towards a sense of community which enables people to lead a life of opportunity.
Job purpose
To ensure the St Albans community provides a high-quality level of care and support underpinned by best practice and co-production. Our St Albans community is based in the historic city of St Albans, we currently support almost 40 people within a supported living environment, our accommodation ranges from single-person flats to larger shared houses. The community has grown steadily over the last few years, this will continue into the future and the Care and Support Manager will play a pivotal role in the growth of the community
You will be a member of the St Albans community management team reporting to the General Manager and working alongside Assistant Managers for Care & Support, to lead, manage and develop the community locally and regionally.
You will hold the Registered Manager status and all its responsibilities with the Care Quality Commission (CQC) for maintaining the service registration and working to the expected regulations and standards.
Main Accountabilities
People we support
Lead the team in developing and providing creative and responsive support packages to the people we support that embrace and promote a positive behaviour approach.

Ensure that support is provided in an effective, efficient, and sustainable way resulting in positive outcomes in line with individual support plans.


Lead the development and maintenance of effective working relationships with people we support, their relatives and advocates.


Facilitate effective working relationships with other agencies who are involved in the lives of the people we support.


Actively listen to the views, ideas, and concerns of the people we support, both individually and through all established channels.


Actively support the people we work with to experience life opportunities which promote and maximise the potential to fulfil their aspirations.


Ensure that the people we support have access to mainstream agencies and amenities in their respective community.


Have overall responsibility for the proper and safe use of medicines, including the collection of prescriptions, administration, and storage of medication for the people we support.
Working with people

Recruit, induct, develop and manage the performance of colleagues to ensure a cohesive, high performing team, providing a consistent service whilst achieving performance targets and service standard.
Ensure staff are supported through regular supervision, observations and appraisals in line with policy.
Build effective working relationships with local authorities, CQC and other inspection bodies, families and other stakeholders that inform and drive the service.
Manage effective external working relationships with stakeholders and liaise on behalf of the charity as appropriate ensuring the reputation of the organisation is maintained.
Ensure that staff successfully complete all mandatory and required learning and development to achieve compliance and have opportunities that strives for ongoing development.
Work collaboratively with colleagues in the St Albans community, other communities and centrally to improve service effectiveness, achieve targets and standards
Attend, support and contribute to charitys meetings and affiliated organisations and participate in relevant local network meetings
Using resources

Work with the General Manager to ensure the service is managed within the financial budget approved each financial year and all expenditure is approved, invoiced and processed in a timely way.


Ensure that daily notes are recorded correctly, that support plans, risk assessments for the people being supported are up to date, within required scope, allocated budget and designed to deliver an individualised package which meets the needs of the people being supported and increases a life of opportunity.



Ensure adequate staffing arrangements are in place for each support package as part of effective roster management/on call and covering staff absence.
Carry out pre-admission assessments of potential people ensuring the service can provide the living and support environment that will meet the needs and aspirations.


Report on service performance on a quarterly basis in relation to your areas of responsibility in line the Trusts Quality Assurance standards and compliance requirements and take corrective action where under performance arises.


Work with the internal quality team to ensure that regular quality audits are undertaken and reported upon.
Achieving results



Take responsibility for the support, care and provision of the service in line with all statutory and legislative standards required by the Care Quality Commission


Support the positive behaviour support approach across all areas of the service so it is an integrated way of working and planning and delivering services.


Act as a mentor and assist with the development and management to the support team and through coaching enable staff to apply experience and learning in their everyday work.


Ensure that all staff are informed about and work within organisational policies and procedures and are fully up to date with internal communications in the service, St Albans Community and Trust wide.


Contribute to the formulation of relevant policies and procedures through the Registered Managers Forum and in conjunction with the Quality Assurance Team.


Keep abreast of best practice in working with learning disability and complex needs and engage with the regional social care and Skills for Care networks.


Lead in developing links in the community in order to enhance the inclusion and participation of the people we support.


Ensure that the Trusts equality and diversity policy is implemented in respect of both employment and service delivery.


Ensure compliance in respect of fire, COSHH, and all health and safety in the community and in all activities.
Facilitating change



Foster innovation that leads to improved services


Contribute to projects and determining, implementation and embedding change


Propose options for change that could provide benefits to people we support and improve services
Managing self and personal skills



Perform other duties as may be reasonably required by your line manager


Manage your own continual professional development utilising available learning
resources and opportunities and own personal networks


Agree to operate in line with the general standards and behaviour as detailed in the Code of Conduct which includes professional integrity, personal boundaries, awareness of risk, health and safety at work, data protection / GDPR and embracing the cultural diversity of all colleagues and people we support

Demonstrate flexibility regarding working patterns
Person specification Qualifications
Essential

Good general education - degree level or equivalent


Leadership in Health and Social Care level 5 or equivalent for Register Manager Status
Desirable

Professional qualification - nursing or social work
Professional knowledge and experience
Essential

Adult Social care sector (services for people with learning disabilities, autism and or mental ill health): including the legal context, regulators and commissioners expectations and funding streams


People management skills that include coaching and developing staff


Budgetary management


Quality assurance processes and evidencing outcomes/standards


Safeguarding and liaising with other professionals


Assessment, matching and analytical skills


Equalities and involvement


Strong organisational and interpersonal skills


Excellent communication skills


Excellent IT skills - good working knowledge of Microsoft packages excel spreadsheets


Hold a full UK driving licence and have access to a vehicle
Competencies - you will be able to:



Improving service quality


Managing your team effectively

Able to deliver a high quality of service for people we support by understanding the needs of individuals.
Ensures that the organisations regulatory and compliance targets are met.
Manages a staff team which is engaged and motivated towards the achievement of service development goals.
Ensures all staff members understand their responsibilities and perform to acceptable standards, with any performance issues being managed swiftly and appropriately.

Respecting and understanding others


Influential communication


Problem solving and decision making


Conscientiousness

Develops, mentors and coaches staff to ensure their personal development needs are met and managed.
Work with people in a person centred, facilitative way which encourages a non- judgmental approach and meets the needs of the people we support.
Treat others with respect, dignity, honesty and equality and recognise that they may have different viewpoints, beliefs or values.
Understand issues from others viewpoints and build an atmosphere of trust and openness.
Continuously encourage mutual respect and positive interactions between colleagues and people we support.
Use a variety of responsive communication skills effectively, both verbal and nonverbal, including concise report writing.
Develop improved working practices by challenging fewer effective behaviours and demonstrating how things can be improved.
Make timely, appropriate and difficult decisions, involving the right people, as necessary.
Collect, evaluate and interpret information, quickly grasping the important issues.
Resolve problems effectively, exploring alternative solutions.
Complete work to high standards, focussing on the needs of people we support.
Continually assess how to improve or maintain the quality of practice and service provision.