Job offers: Incident Analyst

Technical / Application Support Engineer

83zero Ltd :: 30 days ago

... communication strategies. They are now looking for a 1st/2nd line Service Desk Analyst with proven technical support experience. Key Skills Able to understand and search ... and compliance with customer SLAs Knowledge of various help desk processes: Incident/Change logs, ticketing, work requests Liaising with colleagues, suppliers and ...

Service Desk Analyst

Berry Technical :: Southampton, Hampshire :: 29 days ago

Service Desk Analyst - 6 month initial contract - £12.50 per hour - Southampton,/Portsmouth **Please Note: Candidates wishing to be considered for this position will be required to ... Analyst you will assist the Service Desk with the day to day incoming calls, incident logging and escalation of technical issues to the 2nd & 3rd line teams. Key ...

Service Desk Analyst Tier 3 Cloud & Messaging

Owen Daniels Consultancy :: 29 days ago

... staff with technical troubleshooting and root cause analysis. Service Desk Analyst Tier 3 Senior Technical Support Engineer Technical Experience Several years of ... Effectively manage and work major incidents including the documentation of the incident on a Major Incident Report (MIR). Ensure exceptional customer communications during ...

Owen Daniels Consultancy

Service Desk Analyst Tier 3 (Storage Netapp)

Owen Daniels Consultancy :: 29 days ago

... staff with technical troubleshooting and root cause analysis. Service Desk Analyst Tier 3 (Storage Netapp) Technical Experience Proven working experience supporting, ... Effectively manage and work major incidents including the documentation of the incident on a Major Incident Report (MIR). Ensure exceptional customer communications during ...

Business Systems Analyst

Axis Fleet Management Ltd :: Long Hanborough, Oxfordshire :: 29 days ago

... opportunity has arisen to join them in their Long Hanborough base as a Business Systems Analyst. As Business System Analyst you will manage the technical and functional operation, maintenance and support of the business systems delivering high quality incident and change resolution services. This is an excellent opportunity for a Business Systems ...

Interaction Recruitment

Service Desk Analyst

Interaction Recruitment :: Peterborough, Cambridgeshire :: 29 days ago

T Service Desk Analyst Our client, one of the areas best known companies, has a requirement for an IT Service Desk Analyst to join the team. Working in the financial arena, you will ... technical knowledge · Ensuring all calls are logged within the IT Service Desk incident management system · Ensuring all calls are updated and resolved within SLA ...

BI Support Analyst

Foresight Associates :: London, London :: 29 days ago

BI Support Analyst. Summary Job Description A BI support Analyst working in a team environment to provide support, maintenance and be a Subject Matter expert on the range of ... components. Working knowledge of industry practices such as ITIL for Incident/Problem Management. Experience of change/incident/problem management systems ...

3rd Line Support Engineer (Cloud and Messaging)

Monarch IT :: Birmingham, West Midlands :: 22 days ago

... hybrid and DAG solutions ·In-depth Active Directory knowledge Service Desk Analyst Tier 3 Senior Technical Support Engineer Key Responsibilities: In this role, you ... ·Effectively manage and work major incidents including the documentation of the incident on a Major Incident Report (MIR). Ensure exceptional customer communications during ...

Application Support Analyst

Smart Recruit Online :: Gateshead, Tyne and Wear :: 20 days ago

... Support Team for someone to join the department as an Application Support Analyst on a developmental basis. The successful candidate will be given the necessary ... environment * Knowledge of Windows 2008 and Windows 2008R2 * Experience in ITIL, Incident, Problem and Change Management * Have experience in 2nd / 3rd line IT support and ...

Sky Betting and Gaming

Lead PHP Software Engineer

Sky Betting and Gaming :: Sheffield, South Yorkshire :: 20 days ago

... stakeholders with estimated timescales for feature delivery. Working with Business Analyst and Product Owner to sub-divide the workflow into sensibly sized and independent ... squad's work, both on-call and within business hours; and the processes around incident escalation into the team. Work with Business Analysts, Product Owners and Solution ...

2nd Line Analyst

Anonymous :: West Bromwich, West Midlands :: 20 days ago

Position: 2nd Line Support Analyst (Temporary - Initial 6 Month Contract) With Aptos UK Support Location: Office Based - West Bromwich, West Midlands Salary: Excellent - Dependent on ... for working in a large 2nd level team performing support including incident resolution, reactive support and pro-active checks to ensure the continuity ...

Service Desk Analyst

Networkers :: West Yorkshire :: 20 days ago

... per set procedures (for example, daily stats, recording and communication of outages) 12. The post holder must ensure proactive quality assurance is undertaken within the incident management system, to ensure data integrity is maintained. 13. To monitor alerts coming through the service desk, such as network alerts, and ensure the relevant technical ...

Service Desk Analyst ( Shift)

Berry Technical :: Portsmouth, Hampshire :: 20 days ago

Service Desk Analyst (Shift) - Permanent - up to £22,500 plus 20%- Portsmouth 24/7 Shift work - 4 on 4 off shift pattern **Please Note: Candidates wishing to be considered for this ... Analyst you will assist the Service Desk with the day to day incoming calls, incident logging and escalation of technical issues to the 2nd & 3rd line teams. Key ...

Security Analyst

identifi Global :: Worcestershire :: 20 days ago

... who has a passion for self-development and eagerness to learn and develop their skills into the Cyber domain. The Analyst must show willingness to adapt and learn, a hunter mentality, focussing on analysing the why behind any incident. To have the determination to investigate, summarise and relay intelligence learnt onto the appropriate party. ...

Senior IT Security Analyst

Harvey Nash :: Nottingham, Nottinghamshire :: 20 days ago

... software technology business to source and secure an experienced Senior IT Security Analyst. The successful Senior IT Security Analyst will be responsible for working closely ... * Passionate about Information Security. * Excellent knowledge of security incident response and threat management. * Previous experience developing and implementing ...

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