Main characteristics
- Location
- Farnham, Surrey
- Company
- IN-SYNC Group
- Salary
- £22000 - £23000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Do you have outstanding organisational skills and a passion for providing a great customer experience?We are looking for a Customer Services Administrator to join our friendly professional team.
About the Role
As a key member of the Tax Department at IN-SYNC, the Customer Services Administrator will be a central point of contact for all our customers, providing outstanding support to the Tax Specialists in ensuring all client tax returns are completed and submitted to HMRC correctly and on time.
This role would suit someone who has well-developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills. We're looking for an individual who is self-motivated and eager to learn, with a determination to achieve targets and meet deadlines.
Whilst experience within an administration/customer service role would be highly advantageous, full training will be provided so this is not necessary.
Key Duties
Communicate with clients by telephone, post and email in order to answer queries, chase information and provide status updates.
Support the Tax Specialists with all administrative tasks.
Book-keeping; recording transactions including sales, purchases, income, receipts and payments by our clients.
Ensure that all databases are kept up-to-date with progressing work and client details.
Ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards.
Follow, and where possible, improve departmental processes and company service standards.
Benefits
22 days holiday (rising by 1 day per year to a max of 25 days)
Pension plan
Professional study support
Healthcare cash plan or Perkbox
Cycle to Work Scheme
Training partnership with ILM
On-site parking
Additional Information
Our working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am - 5.00pm.
All applications for this Customer Services Administrator role require the right to work in the UK; we don't currently hold a licence to provide work sponsorship.
Essential Skills
Experience of working within a high-paced and high-pressure environment, whilst maintaining an extremely high level of customer service.
Determination and motivation to achieve targets.
Resilient and proactive with a flexible approach to work.
IT literate with working knowledge of Microsoft Word, Excel and Outlook.
Clear telephone manner and clear listening skills.
Desirable Skills
Experience working with self-employed operatives would be an added benefit but by no means essential.
About Company
Are you IN-SYNC?
We're leading the way in self-employed financial services. Want to be part of it?
We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you'll be challenged and trusted to use your expertise and initiative to grow.
We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.
If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done
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