Main characteristics
- Location
- Essex
- Company
- Pure Resourcing Solutions Limited
- Salary
- £28000 - £32000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Pure are working with a specialist financial services business based in the Brentwood area are currently recruiting for a Collections Consultant to join their specialist team of customer focused collections specialists.Main Duties:
To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customers accounts.
Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers.
To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
Dealing with incoming calls and making outgoing call for collections area. Skills & Experience Required:
2 years customer service experience
Similar collections role within financial services
Ability to listen, empathise, negotiate, and inspire confidence
Good communication skills, both verbal and written
Interpret and respond clearly and effectively
Time Management skills
Work as part of a teamIf youre highly interested in the role and have the relevant skills & experience please apply or contact Laura at Pure
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