Surge and Rapid Response Team Leader

 

Main characteristics

Location

Nottingham, Nottinghamshire

Company

HMRC

Salary

£28341 - £30323/annum

Employment type

Permanent

Category

Public Sector

Job summary

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support. We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

Diverse perspectives and experiences are critical to our continuing success and we welcome applications from candidates with the experience, skills and who can commit to the flexibility requirements needed to perform this role.

We now have EO vacancies across multiple SRRT locations.

We are offering the successful candidates an exciting opportunity to help shape the future of operations in the Civil Service, by joining an innovating team working across central government departments and agencies, in a pioneering, challenging, fast paced and hugely rewarding role.

Accountability

As a Surge and Rapid Response Team Leader, you will report to the Higher Operations Leader to deliver operational performance across your area. This is a high-profile role with daily exposure to senior leaders across the Civil Service.

See what its like to work at HMRC: . Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Your responsibilities will include:

Leading a team of up to 12 graduates and apprentices, with responsibility for health and safety, equality and diversity, wellbeing and performance.

Provide support to your team, guiding them through their apprenticeship journey and deployments, managing and monitoring probation, attendance, performance and conduct in line with HMRC policy and procedure.

Supporting your manager in the delivery of staff placements to other government departments.

Work with colleagues to identify resource for work items, assure quality, fairness and progress against plans.

Ensuring risks and issues are identified and remedial action is taken.

Promote and foster a continuous improvement ethos throughout the team.

Maintain a culture that is committed to equal opportunities and challenge any behaviours that do not adhere to Civil Service standards.

This job will provide opportunities to work with a range of Government departments in different locations across the UK and abroad. When working away from your home base your travel and accommodation will be paid for.

We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week. Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.

With this in mind, please only continue with your application if you are able to commit to this type of work pattern.

We will provide you with extensive development opportunities and skills that will assist in a successful career path through the Civil Service.

Question and answer session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.

This will take place on Monday 13th November 2023 at 2.30pm. Please visit to book your place.

Person specification

You will need to be able to demonstrate the following skills and qualities:

Highly motivated and able to work and manage with minimum supervision.
A positive attitude with the ability to solve problems.
Ability to work in a fast-paced environment, with the flexibility to move quickly between tasks.
Excellent communicator and leader with a high standard of customer service skills.

You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Desirable Criteria

Knowledge and understanding of the Operational Delivery Profession (ODP).

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership

Making Effective Decisions

Delivering at Pace

Communicating and Influencing

HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status