Head of Customer Experience

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Ad nr: 79382
Published: 3 March 2024, views: 1

 

 

Main characteristics

Location
Upper Stratton, Wiltshire
Company
Nomad HR & Recruitment
Salary
£70000 - £80000/annum
Employment type
Permanent
Category
Engineering

Job summary

Head of Programmes Engineering production
Swindon
£70 80k
The Head of Programmes is responsible for the co-ordination and execution of the interface between customers and the business production process.
The Head of Programmes will take ownership of the day-to-day management of the Programme Account Managers who manage engineering customers within Aerospace, Motorsport, F1 and Composites.
The Head of Programmes will:
* Lead and co-ordinate the Programme Account Managers, as they field customer enquiries, generate quotations, secure orders, gather technical information to facilitate Production, and maintain communication flow to the customer through each project
* Maintain project plans of on-going and future customer projects
* Through the daily operations and production meeting, update all departments on costs, progress, identifying risks and forecasts
* Liaise with the Operations Manager to ensure they are aware of current and prospective customer orders, consult on production-plan creation and changes to best manage delivery expectations
* Ensuring customers individual needs are met to the high standards expected
* Assign a Programme Account Manager who will work with internal departments to generate RFQs that are accurate, deliverable and meet business commercial objectives
* Strive for continuous improvement of speed and accuracy of RFQs
* Deliver regular updates on status of all the customer relationships, and support CCO in determining optimum strategies to strengthen existing relationships and order-flow, increase share of wallet with existing customers, and capture new business in line with company goals and objectives
The ideal Head of Programmes will have:
* Ability to lead and motivate a high-performing team with outstanding dedication to customer satisfaction
* Ability to understand and interpret engineering drawings and laminate manuals
* Competent experience in using a Production Control Software System
* Strong commercial acumen with ability to identify and execute business growth opportunities
* Outstanding organisational skills to oversee co-ordination of projects across multiple stakeholder groups.
This role would suit an experienced Account/ Sales Manager who has successfully built, scaled and led high-performing CRM / sales teams within manufacturing.
Our client
Our client is an established world-class manufacturing specialist, with elite composites and metallics divisions that are a trusted supplier to some of the largest brands in the Automotive, Aerospace, Formula One and Motorsport sectors.
If you feel you have the necessary skills and experience and meet the criteria above please apply below


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Nomad HR & Recruitment

Published: 3 March 2024, views: 1


Company: Nomad HR & Recruitment

Location: Upper Stratton, Wiltshire

Salary: £70000 - £80000/annum


Category: Engineering
Employment type: Permanent


Additional information:

Nomad HR & Recruitment

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