Main characteristics
- Location
- East Riding of Yorkshire
- Company
- Hays Technology
- Salary
- £55000 - £60000/annum Hybrid + Bonus
- Employment type
- Permanent
- Category
- IT
Job summary
IT SERVICE DESK MANAGERSALARY - £55,000 - £60,000
HYBRID WORKING
EAST YORKSHIRE - REGIONAL ROLE - MULTIPLE OFFICES
Your new role
If you are an IT Helpdesk Manager who has experience of managing a busy service desk and can directly manage 2nd & 3rd Line Engineers - then this may be an opportunity not to be missed!
This is an excellent opportunity for a proactive and customer-focused individual with strong leadership abilities and who must have experience in running a service desk team following ITIL best practices.
What you\'ll need to succeed
The role has 4 Key Elements:
1) Team Management - Inspire, lead, supervise, coach, and develop the IT helpdesk team to deliver exceptional customer service at all times through your own management style.
2) Technical Support - Oversee and prioritise the resolution of technical support requests & continuously review and improve support processes.
3) Incident and Problem Management - Support the IT Director with implementation of best practices for incident and problem management, including identification, investigation, resolution, and root cause analysis
4) Essential key skills and experience - ITIL / Experience of running an IT Support Helpdesk / Demonstrated leadership and team management abilities / Exceptional customer service
What you\'ll get in return
This Senior Management role comes with a Basic salary of between £55,000 - £60,000 + Benefits Package. Based at the Organisations HQ - there is an opportunity to work from Home or other smaller Offices if required. The role is based in East Yorkshire and the successful Candidate must be within commutable distance.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Benefits: Hybrid + Bonus
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